Daily Banking Specialist with Romanian language

Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

What will be your key responsibilities:

Tasks and responsibilities of a Channels Support Specialist:

  • You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
  • You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
  • You will identify and bring forward suggestions for continuous improvement.
  • You will be responsible for data investigation and analysis to complete clients requests.
  • You will collaborate with other departments (internationally) to solve daily assignments via different channels within internal software to assure that all the necessary data is gathered, registered and processed correctly.

What experience should you have:

  • You are fluent in English and Romanian - verbal and written is a must
  • You have at least one year of relevant experience
  • You have experience in client service function
  • You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
  • You have banking and payments knowledge
  • You have excellent administrative skills (and experience with MS Office application Word and Excel).
  • You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
  • You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
  • You are stress-resistant and are able to exude calmness, for example, when incidents occur.

What do you get in return:

  • Yearly bonus based on your performance and the company’s results
  • Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favourite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet-friendly office
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern-designed coffee corner and terrace with the grill spot

Mám zájem o tuto pozici

Poslat nabídku na e-mail

Další pozice v oboru Administrativa, region Bratislava

Administrativa pre DPH a SD oddelenie s maďarčinou

  • Manuvia Expert Recruitment SK
  • Bratislavský kraj
  • 1 000 - 1 500 EUR/mes

Pre nadnárodnú spoločnosť v oblasti transportu, mýta a celkovo služieb mobility hľadáme šikovného asistenta pre DPH, SD oddelenie

Administrativa pre DPH a SD oddelenie s maďarčinou

Špecialista zákazníckeho servisu s ANGLICKÝM JAZYKOM

  • Manuvia Expert Recruitment SK
  • Bratislava
  • 1 050 - 1 300 EUR/mes

Významná logistická a prepravná spoločnosť hľadá do svojho tímu zákazníckeho oddelenia nového kolegu, ktorého hlavnou náplňou práce bude komunikácia a udržiavanie vzťahov so zákazníkmi spoločnosti.

Špecialista zákazníckeho servisu s ANGLICKÝM JAZYKOM

Špecialista/Špecialistka oddelenia prenájmu a jazdených zariadení

  • RecruLab
  • Senec
  • 1 200 - 1 300 EUR/mes

Hľadáme administratívne zdatného kolegu (m/ž) s pro-zákazníckym prístupom, aktívnou znalosťou anglického jazyka na komunikatívnej úrovni, výhodou je vzťah k technickým produktom. Vašou úlohou bude…

Špecialista/Špecialistka oddelenia prenájmu a jazdených zariadení