Daily Banking Specialist with Romanian language

Tasks and responsibilities of a Channels Support Specialist:

• You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
• You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• You will identify and bring forward suggestions for continuous improvement.
• You will be responsible for data investigation and analysis to complete clients requests.
• You will collaborate with other departments (internationally) to solve daily assignments via different channels within internal software to assure that all the necessary data is gathered, registered and processed correctly.

• You are fluent in English and Romanian - verbal and written is a must
• You have at least one year of relevant experience
• You have experience in client service function
• You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
• You have banking and payments knowledge
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.

• Yearly bonus based on your performance and the company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favourite stores: up to 30%
• Warm welcome package for your fresh start
• Pet-friendly office
• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities
• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern-designed coffee corner and terrace with the grill spot