We are looking for technically skilled professional responsible for hardware installation, routine preventive maintenance and repair on customers' premises.
• On-Site Support
• Field service is provided directly on-site in DTSE offices in Košice
• Daily on-site technical support and infrastructure/network/IT environment maintenance
• Newcomer support, 1st day readiness support
• End-user FAQ support
• full lifecycle for supported devices – Installation, Move, Add, Change, Disposal
• distribution and maintenance of IT assets and accessories
• DT standardized end user HW & SW consultations
• Cabling maintenance
• Workplace technical checks
• Incident prevention
• HW troubleshooting support
• HW repair using vendors’ authorized service centres
• Proactive activities, incident prevention
• Incidents and request resolution based on workflow priority
• Providing remote hands & eyes to L2 & L3 support teams
• Contributing “Knowledge Base” register
• Videoconferencing solution support
• Local Cisco Telepresence HW appliance support
• Basic mobile phone support in regard to client owned devices.
Includes:
• Basic troubleshooting
• Updating Operating Software (Android/IOS)
• Advisory activities as described in guidelines approved by both TMCZ and DTSE.
Does not includes:
• HW repair
• Advanced support
• Management of the local HW assets register
• Co-creating and maintaining local stock register
We work in a HYBRID STYLE of working with possibility of home office, but twice a week we meet in the office for meetings.
The published salary is the minimum possible offer.
The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).
Education:
School leaving exam, Bachelor degree
Experience:
Min. 2 years of relevant work experience (IT field engineer, IT field support)
Language knowledge:
Proficient English language skills
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