Flight Ticket Travel Expert

Job description, responsibilities and duties
Our Client has a close team of the world's best travel experts. They live, work and travel all over the world while providing a valuable service to our customers. There is often room for highly skilled experts on their team, so if you know the intricacies of flight pricing, loyalty programs and hotels, we would love to talk.

We are looking for motivated people to join our client team of world-class travel experts.

What will you do?

As a travel expert, you will:

• Use our tools to find the best travel options for our VIP’s clients,
• Assist travelers with reservations, ticketing, baggage processing, terminal/gate check-in, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned,
• Maximize each traveler's experience by proactively adding their frequent flyer programs, seat assignments, upgrades, and more.

Qualifications and Competencies

• Passionate about customer service and must have relevant work experience with flight ticketing,
• Excellent communication skills (written and verbal) in English and in country specific language,
• Additional languages desirable,
• Commitment to continuous improvement,
• Self motivated and able to work independently,
• Attentive to detail and numerate,
• Ability to follow processes and procedures and apply flexible approach when required,
• Must be able to type and learn airline specific computer reservation/ ticketing software Galileo and Amadeus,
• Very good PC literacy.

• Very stable and reliable corporation with representation in surrounding countries,
• Various employee discounts by vendors,
• Support in personal and professional development - opportunities to attend various trainings, courses, conferences or meetups,
• Attractive financial extra bonuses based on your performance,
• Casual, friendly, open culture with no dress code.