Fulfillment Center Manager (m/w/d)

The role:

This role will require you to be extremely hands-on, structured, organized, able to cope well under pressure and have a passion for fulfillment. You will play a critical role in the growth of the business, leading the fulfillment center and day to day of operations. You will report directly to the Operations Director, constantly ensuring and improving:

Customer satisfaction
Productivity through Operations excellence
Health and Safety standards

Your Responsibilities:

Lead the day-to-day operations in the Knuspr Fulfilment Center in Bischoffsheim with your team. ±500 FTEs

• Creation and adherence to budgets, development and maintenance of KPIs, monitoring and analysing the customer experience and fulfillment performance sequentially
• Improve quality and eliminate errors, reduce cost per unit. Make short-term action plans to achieve targets with respect to long-term goals
• Lead initiatives to optimize operational processes (PDCA) and use Change/ Lean Six Sigma initiatives to drive operational excellence
• Always leverage ideas of Area Managers and Team Leaders to source and nurture creative improvement plans

Team Management & Planning

• Manage the operational staff planning for all activities to ensure that the team’s resources are used effectively and that work schedules and targets are met, including monitoring attendance and leave-day request approvals
• Advice and discuss performance and staffing with team-leaders and help them plan for the workload
• Actively communicate to the team any relevant information on a base of team meetings and individually with direct reports

Safety

• Maintaining Health and Safety standards within the FC and promoting an inspiring Health and Safety culture on-site by establishing, following, and enforcing standards and procedures, complying with legal regulations
• Monitor staff to ensure that all machines and equipment are operated in a safe manner

Who we are looking for?

• Have minimum 5 years’ experience, in Warehouse / FC Management in FMCG, Food Retail or other fast paced environment, with managing large multi-cultural teams
• You have a high ambition and are very hands-on
• Entrepreneurially minded, attention to detail and takes an innovative approach to problem solving
• Excellent analytical skills and able to present complex issues in an understandable manner to the staff at the floor
• Good with data as Business Intelligence is a crucial part of our success
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Driven to achieve highest quality in daily work and constantly improve customer satisfaction
• Team player and good communication skills
• Fluency in German and English is a must
• driving license
• You enjoy working in an innovative and ever-changing environment

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