Fulfillment Center Manager (m/w/d)

We are Knuspr.de, your new online market in Munich and the surrounding area. We offer our customers a completely new online shopping experience with a combination of unique assortment and great service - always fresh, regional, affordable and delivered to your home within three hours.

Was sind Ihre Verpflichtungen:

The role:

This role will require you to be extremely hands-on, structured, organized, able to cope well under pressure and have a passion for fulfillment. You will play a critical role in the growth of the business, leading the fulfillment center and day to day of operations. You will report directly to the Operations Director, constantly ensuring and improving:

Customer satisfaction
Productivity through Operations excellence
Health and Safety standards

Welche Erfahrung sollten Sie haben:

Your Responsibilities:

Lead the day-to-day operations in the Knuspr Fulfilment Center in Bischoffsheim with your team. ±500 FTEs

  • Creation and adherence to budgets, development and maintenance of KPIs, monitoring and analysing the customer experience and fulfillment performance sequentially
  • Improve quality and eliminate errors, reduce cost per unit. Make short-term action plans to achieve targets with respect to long-term goals
  • Lead initiatives to optimize operational processes (PDCA) and use Change/ Lean Six Sigma initiatives to drive operational excellence
  • Always leverage ideas of Area Managers and Team Leaders to source and nurture creative improvement plans


Team Management & Planning

  • Manage the operational staff planning for all activities to ensure that the team’s resources are used effectively and that work schedules and targets are met, including monitoring attendance and leave-day request approvals
  • Advice and discuss performance and staffing with team-leaders and help them plan for the workload
  • Actively communicate to the team any relevant information on a base of team meetings and individually with direct reports


Safety

  • Maintaining Health and Safety standards within the FC and promoting an inspiring Health and Safety culture on-site by establishing, following, and enforcing standards and procedures, complying with legal regulations
  • Monitor staff to ensure that all machines and equipment are operated in a safe manner


Who we are looking for?

  • Have minimum 5 years’ experience, in Warehouse / FC Management in FMCG, Food Retail or other fast paced environment, with managing large multi-cultural teams
  • You have a high ambition and are very hands-on
  • Entrepreneurially minded, attention to detail and takes an innovative approach to problem solving
  • Excellent analytical skills and able to present complex issues in an understandable manner to the staff at the floor
  • Good with data as Business Intelligence is a crucial part of our success
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Driven to achieve highest quality in daily work and constantly improve customer satisfaction
  • Team player and good communication skills
  • Fluency in German and English is a must
  • driving license
  • You enjoy working in an innovative and ever-changing environment

Was bekommen Sie dafür:

Nicht schalten

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Další pozice v oboru Logistika a zásobování, region Frankfurt