Group IT Operations Lead manages and leads HQ EUS team and supports local Fulfillment Center support teams, ensuring high-quality IT support across the organization. This role combines leadership and hands-on involvement in resolving complex technical issues and ensures that employees have the tools they need to work efficiently. The role also involves tracking and reporting on key performance indicators (KPIs) to drive continuous improvement. The ultimate goal of this role is to equip our teams with the best tools to maximize their effectiveness, manage costs efficiently, and deliver an exceptional experience to our internal customers.