What we expect from you
●Be the champion of data driven decision making and customer satisfaction
●Automate customer lifecycle management and improve processes continuously
●Drive communication towards higher and higher levels of personalisation, step-by-step
●Cooperate with all marketing team members to have suitable content for CRM communication and to be in line with marketing campaigns
●Improve onboarding rate, cut back churn rate
●Drive daily performance, working closely together with commercial team and operations
●Communicate continuously with customer support and with its help set up procedures which improve the relationship with customer
●Propose strategy for the sales promotion with regard to customer segments and the logistic and order plan
●Propose demand and sales forecast and orders plan assisted by logistics, warehouse and acquisition
●Measure and settle consumer satisfaction in all customer aspects
●Cooperate with CRM tool providers