Junior CRM Manager

Role Overview

Our Marketing Department represents a well-coordinated bunch of guys who aren’t scared to come up with ideas and who give their all both in campaigns and communication. And this is exactly the foxy crew into which we are searching for a pro who will keep an eye on our marketing strategy, who will look after our channels and who will be drunk into data all the time. If the analytical way of thinking is your cup of tea, if you dare to communicate with brand-teams and managers and if love for food is not hot air for you, we may search just for you.

What will be your key responsibilities:

What we expect from you

●Be the champion of data driven decision making and customer satisfaction

●Automate customer lifecycle management and improve processes continuously

●Drive communication towards higher and higher levels of personalisation, step-by-step

●Cooperate with all marketing team members to have suitable content for CRM communication and to be in line with marketing campaigns

●Improve onboarding rate, cut back churn rate

●Drive daily performance, working closely together with commercial team and operations

●Communicate continuously with customer support and with its help set up procedures which improve the relationship with customer

●Propose strategy for the sales promotion with regard to customer segments and the logistic and order plan

●Propose demand and sales forecast and orders plan assisted by logistics, warehouse and acquisition

●Measure and settle consumer satisfaction in all customer aspects

●Cooperate with CRM tool providers

What experience should you have:

What we look for

●We are looking for an analytical person who has a strong background in Customer Relationship Management

●Experiences with loyalty scheme and performance, either on the customer’s side or in an agency

●Previous experiences with strategic planning, marketing and project management

●Orientation capability in the products and services offer offered not only by Rohlik.cz but also by the competition

●Resistance to stress

●Excellent organizational and communication skills

●Concentration on customer’s needs

●Love for food

●Ability to team-work

What do you get in return:

What we offer

●Your work will have a direct impact on the company's results

●We will implement your good ideas almost immediately – not waiting for the approval of the headquarters somewhere in the world

●You will not be bound by corporate processes

●Your work has to be innovative and meaningful, we do not want to follow trends, but set them

●Last but not least, we mainly offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and a legendary corporate events

Mám zájem o tuto pozici

Poslat nabídku na e-mail

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