Key Account Managers Supervisor

• Maintain, develop and cultivate regular relation with customers

• Manage the correct communication between KAMs and internal departments (operations, IT, legal, finance, icluding top management) to ensure an effective communication and corporate objectives are met

• Direct line management of junior KAMs to ensure the team is motivated, results orientated and driven to achieve the goals

• Periodic review of Junior KAMs results

• Manage, lead and train team of KAM to meet customer requirements company targets

• Supporting business development activities within the team

• Keep an overview and overall understanding of trends and issues on a particular account

• Evaluate and distribute new conditions and communicate changes to relevant parts of the organization

• Implement operational procedures for new and existing customers

• Consistently update and maintain current client information in new CRM system

• Constant coordination with relevant  managers to check a service delivery quality, keep overview

 of complimetns and complaints

• Support Ops Manager to implement operational procedures for new and existing customers

• Coordinate and participate in stragegic meetings individually with clienst or together with the

 management

• Keep an overview, and understanding, of financial flows and balances

• Monitor SLA KPI realisation accomplishment

• Actively participate in business development projects

• Support financial team with annual Budget review and Inflation Adjustment process

• Collection of outstanding fees

• Deliver and discuss reporting with clients on ongoing basis, noting trends and implications, assure

 that customers get all agreed reports in time

• Contract management: participate on preparation of new contracts and amending of the existing ones, carefull monitoring of contract renewals, Evaluate and distribute new conditions and communicate changes to relevant parts of the organisation

• A tertiary education in a relevant field, including business, social science, economics, marketing and

 communication.

• At least five years of experience in international business development, project implementation,

 tender processes and business aquicision, client liaison and communication.

• Understanding of the travel insurance and/or the emergency medical assistance sectors are an

 advantage.

Language skills:

• Fluent English spoken and written.

• Excellent communication skills.

Other skills:

Project- and time management skills, excellent team worker capabilites, a positive, can-do attitude and ability to navigate in a mulitcultural organisation and environment.

• 4 weeks of vacation
• Educational courses, training
• Meal tickets / catering allowance
• Sick days
• Occasional work from home
• Education allowance
• Contribution to sport / culture / leisure
• Cell phone, notebook
• Corporate events
• Bonuses
• 13th monthly salary
• Flexible start/end of working hours
• Contributions to the pension / life insurance
• Above-standard medical care