Lead Architect - Service Now

What will be your key responsibilities:

The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology. This role includes design and evolution of existing IT architecture in the Digital Order Management hub of Canvas C23 for our portfolio. These include in particular:

WHAT WILL YOU DO?

Design and develop ServiceNow solutions, specially designing workflows, defining interfaces and customizations to Service now.

You will play a key role in architectural planning and decision-making, ensuring that ServiceNow solution aligns with IT’s strategy and infrastructure.

Design RESTful APIs for reuse and decomposing of our monolithic system landscape.

Work closely with various stakeholders, including IT teams, business leaders and external partners. You will lead project teams, give technical guidance, and facilitate collaboration to ensure successful project outcomes.

Define a target architecture for our B2B microservice landscape.

Collaboration on architectural runways (architectural vision) and conception of required enablers in consultation with Scrum teams and external stakeholders.

Cooperation and coordination with IT and business stakeholders, other Agile Release Trains (ARTs) and architects.

What experience should you have:

You have a university degree with emphasis in Computer Science or Information Systems or other STEM field, which has provided you with a solid foundation of analytical thinking, problem solving and technological skills.

Expert in ServiceNow, especially ITSM (IT Service Management).

Good knowledge about ITOM (IT Operations Management) and CSM (Customer Service Management)

Expertise in Order Management for telecommunications, telecommunications service management, product inventory and data segregation.

Experience in TMF (Tele-Management Forum).

Operational experience with agile methods in software development (SAFe)

Strong conceptual and analytical skills.

Broad knowledge in the field of B2B solution business and E2E processes with a focus on the entire order to cash process.

Fluency in English, German is advantage.

Additionally, our way of working requires that you be a Team player with great Communication Skills, able to travel and produce out of the box ideas.

What do you get in return:

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

Financial benefits

Benefits with focus on learning and development

Benefits with focus on health and sport

Benefits with focus on family and work – life balance

Other benefits

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