Order Fufilment Manager

We are an international company looking for an experienced Order Fulfilment manager to join our team within the Shared service center in Prague. Customer service manager is responsible for the team that manages the whole Europe concerning the order fulfillment process and oversees the order tracking process, from order entry up to the delivery to the warehouse of customer. The Order Fulfilment manager helps to improve the customer service quality results by conducting surveys, evaluating/re-designing processes, establishing service metrics, which lead to higher customer satisfaction.

What will be your key responsibilities:

• Supervise the whole Order fulfillment process of the whole Europe

• Leading team of 30 people (6 direct reports), regular meetings with the team, coaching of individuals, performance reviews, managing resources within the team and ensuring back-up structure is in place

• Ensure all incoming orders are processed properly/on-time, deliveries are scheduled according to customer requirements, pallets/Trucks are utilized, Revenue is recognized in line with company policy

• Secure that Work instructions are followed and there is knowledge over the processes inside the team

• Determine customer service requirements by maintaining contact with customers and visiting operational environments

• Implement customer satisfaction index. As a result of it, improve performance, increase efficiency and satisfaction of customers

• Secure good communication within the team and with relevant stakeholders (Customers, Sales director, KAMs, Collection team)

• Securing review meetings with Sales organization and with Distribution centers

• SAP Key user for Sales distribution module

• Participate in Logistics or Cross-functional projects

What experience should you have:

• University degree preferably in economics or business administration (or extensive experience)

• Min. 10-15 years of professional experience in order management process, supply chain and logistics ideally in SSC organization or multinational company

• Deep knowledge of order to cash, order management, customer service and logistics processes

• Seasoned leader with min. 5 years of managerial experience of larger team with an ability to motivate, develop and influence

• SAP knowledge, good Excel skills & analytical capability

• Fluent in English and some project management experience

• Excellent communication skills, clear and direct, positive mental attitude, out of box thinking

• Inspirational leader, coaching capabilities

• Proactive behavior in order to resolve problems & queries with analytical and efficiency focus

What do you get in return:

  • Interesting position in an international environment of European SSC within the team of friendly and team spirit professionals
  • Possibility to become a part of established dynamic company with strong brand on the market
  • Opportunity to lead projects and have impact on company business
  • Competitive remuneration package and wide range of benefits
  • Attractive work location in Prague 7 - Holešovice

Mám zájem o tuto pozici

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