Order Fufilment Manager

• Supervise the whole Order fulfillment process of the whole Europe

• Leading team of 30 people (6 direct reports), regular meetings with the team, coaching of individuals, performance reviews, managing resources within the team and ensuring back-up structure is in place

• Ensure all incoming orders are processed properly/on-time, deliveries are scheduled according to customer requirements, pallets/Trucks are utilized, Revenue is recognized in line with company policy

• Secure that Work instructions are followed and there is knowledge over the processes inside the team

• Determine customer service requirements by maintaining contact with customers and visiting operational environments

• Implement customer satisfaction index. As a result of it, improve performance, increase efficiency and satisfaction of customers

• Secure good communication within the team and with relevant stakeholders (Customers, Sales director, KAMs, Collection team)

• Securing review meetings with Sales organization and with Distribution centers

• SAP Key user for Sales distribution module

• Participate in Logistics or Cross-functional projects

• University degree preferably in economics or business administration (or extensive experience)

• Min. 10-15 years of professional experience in order management process, supply chain and logistics ideally in SSC organization or multinational company

• Deep knowledge of order to cash, order management, customer service and logistics processes

• Seasoned leader with min. 5 years of managerial experience of larger team with an ability to motivate, develop and influence

• SAP knowledge, good Excel skills & analytical capability

• Fluent in English and some project management experience

• Excellent communication skills, clear and direct, positive mental attitude, out of box thinking

• Inspirational leader, coaching capabilities

• Proactive behavior in order to resolve problems & queries with analytical and efficiency focus

• Interesting position in an international environment of European SSC within the team of friendly and team spirit professionals
• Possibility to become a part of established dynamic company with strong brand on the market
• Opportunity to lead projects and have impact on company business
• Competitive remuneration package and wide range of benefits
• Attractive work location in Prague 7 - Holešovice