Order Fulfillment Specialist - Prague

"Did anyone order a job that’s more than just data entry?"

Our client’s looking for someone to own the order management process end-to-end – from SAP entries to logistics coordination and customer satisfaction. No day is ever quite the same.

What will be your key responsibilities:

Processing customer sales orders with precision and speed, including order registration in SAP, pricing verification, goods allocation, and management of backorders in collaboration with the sales team, planning, and customers.
Coordinating deliveries with third-party logistics providers (3PLs) to ensure timely shipments that meet customer expectations and internal cost targets. This includes informing customers of delivery dates, scheduling shipments, tracking deliveries, and preparing all necessary export/shipment documentation.
Managing the complaints process from start to finish: registering cases, coordinating resolution steps, providing updates, and ensuring timely feedback to customers.
Processing internal commercial orders as instructed by the commercial organization.
Participating in cross-functional and process improvement projects.
Conducting data analysis related to sales and stock, performing pricing reviews, and providing availability updates.
Tracking sales performance and supporting the sales team with relevant information.
Communicating regularly with Sales, Credit Control, Demand Planning, and Warehouse & Distribution teams to align on order status and documentation.

What experience should you have:

1–3 years of experience in Order Fulfillment, Customer Service, or Order to Cash (O2C) processes
Fluency in English
Solid knowledge of MS Office tools, especially Excel
Experience working with ERP systems (ideally SAP)
Minimum completed secondary education
Strong analytical and detail-oriented mindset
Ability to follow defined processes while taking initiative when needed
Practical problem-solving skills and willingness to suggest improvements
Excellent communication and interpersonal skills; able to understand customer needs and respond professionally
Emotionally mature, resilient, and capable of working under pressure

What do you get in return:

One-year employment contract with the potential for extension
Competitive salary with a quarterly bonus scheme
26 vacation days and 4 sick days per year
Hybrid working model: 3 days in the office, 2 days from home
Option to work remotely from abroad for up to 1 month per year
Flexible working hours
Contribution toward public transport costs
Meal vouchers and Multisport card
Pension contribution after one year of employment
Discounts on company products
Company-provided laptop and mobile phone with unlimited data for work and personal use

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