• Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
• Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
• Complaints management: registration, coordination: status check, follow up on solution, feedback to customers
• Process internal orders according to commercial organization´s instruction and requirements
• Participation on cross-functional projects
• Sales data analysis, pricing review, providing stock availability details, etc.
• Keep track of sales plan per guidance from sales
• Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams