Order Fulfillment Specialist with English and German

We are excited to build a new  Order Fulfillment team. Team will consist of 6 people and will be located within our Prague Shared Services Centre, being part of the Amsterdam-based Sales Operations team, reporting to manager in Amsterdam. We are looking for Order Fulfillment Specialist responsible for end to end order management and delivery for customers in the EMEA region, as well as serving as the primary point of contact for our B2B customers and sales agents in each country. You assist local sales in multiple countries and communicate with customers, local sales teams, logistics forwarders, and warehouses.

What will be your key responsibilities:

• Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)

• Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets

• Complaints management: registration, coordination: status check, follow up on solution, feedback to customers

• Process internal orders according to commercial organization´s instruction and requirements

• Participation on cross-functional projects

• Sales data analysis, pricing review, providing stock availability details, etc.

• Keep track of sales plan per guidance from sales

• Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams

What experience should you have:

  •  Bachelor degree
  •  2 years’ experience in customer relationship role with connected administration duties; and/or supply chain/ logistic/procurement-oriented role
  • Experience with SAP or any other ERP system is a must
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  •  Fluent in English and German
  •  Positive attitude, can-do mentality, responsible approach
  •  Excellent communications skills – liaise with internal & external customers

What do you get in return:

  •  Dynamic company with strong brand products on the market
  •  Complex responsibilities within supply chain process
  •  International environment of middle size European SSC within friendly team where proactivity, initiative and search for better ways of working and improvements are valued
  • Competitive remuneration package, wide range of benefits: discount on Philips products, transport and meal allowance, Multisport card, 26 days of holidays, 4 sick days, contributions to the pension insurance
  •  Attractive work location in Prague 7 - Holešovice - hybrid mode of working 3 office and 2 home office days/ per week
Mám zájem o tuto pozici

Poslat nabídku na e-mail

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