Order Fulfillment Specialist with English and German

• Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)

• Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets

• Complaints management: registration, coordination: status check, follow up on solution, feedback to customers

• Process internal orders according to commercial organization´s instruction and requirements

• Participation on cross-functional projects

• Sales data analysis, pricing review, providing stock availability details, etc.

• Keep track of sales plan per guidance from sales

• Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams

•  Bachelor degree
•  2 years’ experience in customer relationship role with connected administration duties; and/or supply chain/ logistic/procurement-oriented role
• Experience with SAP or any other ERP system is a must
• Good hands on with MS office tools, especially Excel, SAP experience is advantage
•  Fluent in English and German
•  Positive attitude, can-do mentality, responsible approach
•  Excellent communications skills – liaise with internal & external customers

•  Dynamic company with strong brand products on the market
•  Complex responsibilities within supply chain process
•  International environment of middle size European SSC within friendly team where proactivity, initiative and search for better ways of working and improvements are valued
• Competitive remuneration package, wide range of benefits: discount on Philips products, transport and meal allowance, Multisport card, 26 days of holidays, 4 sick days, contributions to the pension insurance
•  Attractive work location in Prague 7 - Holešovice - hybrid mode of working 3 office and 2 home office days/ per week