Process Manager

The process manager is responsible to make Service Configuration Management process, rules and procedures available, maintained and communicated to all process stakeholders.

What will be your key responsibilities:

  • overall management for the process
  • leading a process network of key stakeholders and practioners of the process.
  • define and monitor KPIs including reporting to business management
  • assess requirements for changes in the process and digital enablers
  • initiate and support improvement activities
  • support quality and compliance audits and help prevent issues related to incorrect or inaccurate configuration information.
  • have insight into and understanding of status in operations.

What experience should you have:

  • leadership qualities
  • technical background
  • experience with process management
  • experience with configuration management
  • ITIL knowledge
  • preferably experience with ServiceNow (CMDB) or similar tool

What do you get in return:

  • contract is for an indefinite period of time > we count on you!
  • work partially or completely remote > work from wherever it suits you
  • extra holidays > we have 25 days off plus 2 sick days.
  • we contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • educate yourself > we regularly organise and pay for IT courses, certifications, language training and personal development courses
  • 77 Kč meal allowance on top of your salary
  • reward for a new colleague > refer another colleague to us and get up to 80,000 CZK
  • we'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law
  • extra work is appreciated > when overtime is needed, we pay more than the law requires
  • stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport
  • Nordic culture > at Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.
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