Process Manager Operations

Europe's leading online grocery delivery service. We are on a mission for our customers’ healthier and happier lives by helping them eat and live better. Marrying state-of-the-art technology and logistics with love for food, we deliver up to 20,000 SKUs of high quality groceries to our customers’ doors. We carry all the favourite brands, plus a range of affordable own-label products. In every city we carefully select the best quality and freshest local products to save our customers time; from butchers to bakery, and fresh produce directly from farmers via our unique Farm-to-Door program.

Today we have 850,000+ customers in major European cities from Vienna to Munich and beyond. Last year we delivered more than 8 million orders.

What will be your key responsibilities:

We grow rapidly, expanding to more European cities and our already existing fulfilment centres are scaling up at immense speed. This requires fast and agile development of Rohlik Group warehouse processes to keep the pace with growth while focusing on operational excellence.
The process manager (PM) will analyze and improve processes, define and keep track of KPIs. The PM will deliver solutions and innovations for both software and process improvemen, with a high degree of autonomy. At the same time, the PM is involved in building Rohlik Group’s operations strategy and generates improvement ideas. The role will work closely with the Operations Product Owners and the Group Operational Excellence Tribe.

Role Overview
  • Bring ideas, build concepts and solutions for fulfillment center process improvements, whilst keeping the big picture
  • Analyse data to identify constraints, gaps and opportunities
  • Define business benefits, prepare budgets and timelines
  • Visualize processes with process maps (VSM), measure lead times, identify non value added time
  • Prepare project plans and perform risk analysis
  • Coordinate developments and implementations, perform post-implementation audit
  • Facilitate cooperation and communication with related departments and squads
  • Create and maintain management of change documentation and user manuals

What experience should you have:

  • Ability to quickly iterate, evaluate and make data driven decisions
  • Structured thinking
  • Clear communication and intercultural leadership
  • Ability to present ideas and work to the key stakeholders and leadership of Rohlik Group
  • Practical experience with:
  • Process design and optimization in warehouse or production environment
  • and/or Lean management, Six Sigma, Value stream mapping
  • and/or warehouse layout design, planograms, space management
  • Experience or high affinity for IT and software development
  • Experience with agile environment - nice to have
  • Overview of best practice and trends in e-commerce and retail - nice to have
  • Willingness to travel around 50% of the time

What do you get in return:

Work having a direct impact on the company's results
Implementing good ideas almost immediately
Dedicated team of IT professionals for development
Fair reward and a possibility of professional growth within a great bunch of professionals
Location of this role anywhere of our business (Prague, Budapest, Vienna or Munich), Expected minimum 1-2 days a week in Prague
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