Process owner

ITIL Process Owner is highest ITIL process authority within Tietoevry Connect organization. Process Owner is accountable for process roadmap, implementation, related measurements, and quality improvements. ITIL Process Owner secure efficient and effective discussion with all stakeholders.

What will be your key responsibilities:

  • owns assigned process or processes.
  • ensures all relevant stakeholders understand and work effectively according to process.
  • owns and maintains related process documentation and Key Performance Indicators.
  • owns process related training materials for employees.
  • drives organization toward unified and effective ways of working.
  • ensures that process is well implemented into ITSM tools.
  • ensures process related governance for owned process and across all other.
  • regularly analyses KPI results against predefined targets and identifies areas where support is required.
  • represents Tietoevry Connect during internal or external audits, in front of Customer
or participate in sales process.

What experience should you have:

  • extensive knowledge and understanding of ITIL practices
  • previous experience at an ITIL related position
  • project Management skills
  • fluent in English language
  • strong communication skills
  • ability to coordinate and cooperate and being a Team Player
  • to be curious and willing to explore independently and drive improvements
  • wants to learn
  • self – managed
  • proactive approach

What do you get in return:

  • contract is for an indefinite period of time > we count on you!
  • work partially or completely remote > work from wherever it suits you
  • extra holidays > we have 25 days off plus 2 sick days.
  • we contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • educate yourself > we regularly organise and pay for IT courses, certifications, language training and personal development courses
  • 77 Kč meal allowance on top of your salary
  • reward for a new colleague > refer another colleague to us and get up to 80,000 CZK
  • we'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law
  • extra work is appreciated > when overtime is needed, we pay more than the law requires
  • stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport
  • Nordic culture > at Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open
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