About Eleveo
Eleveo provides a platform that supports Contact Centers around the globe. Above all, it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.
WorkForce optimization is crucial part of Eleveo´s product portfolio. Specifically, the accent is on Quality Management processes in contact centers and backoffices (including both manual and automated evaluations), integration with Speech recognition services as well as implementation of Generative AI with various Large Language Models.
Product owner will be working on daily basis with two teams (Marcellos and Beerops) which are dedicated to deliver maximum value to the market.
• Create, prioritize and own the product roadmap (together with Product Manager)
• Communicate with internal and external customers to align the product roadmap
• Create, prioritize and own the teams backlogs
• Work with cross-functional development teams to deliver new products & maintain components already in production
• Act as a single point of contact for communicating business requirements to the teams
• Research the market and follow the latest trends in the industry
• Act as an representative for your products and bridge the communication between development team and stakeholders
• An open-minded and goal-oriented personality who loves to work with development teams
• Strong analytical thinking and problem-solving skills
• Enduring focus on bringing maximum value for end customers
• Good presentation skills
• An experienced Product Owner to work on WFO solution (at least 2 years in PO role)
• Basic overview and real practice with Agile environment
• Know-how about the contact center business is a plus
• Technical background is a plus
• Fluent English
• Creative environment with a strong sense of ownership, living agile
• Flexible home-office policy
• Flexible working hours – based on agreement with the team
• Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
• Open and transparent environment
• Highly competitive salary
• Team events – company breakfasts, teambuildings
• Budget for training and conferences, internal knowledge share sessions
• Focus time – dedicated time for education, experiments, or working on open source projects
• Look at the list of benefits
DEV PACK
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