Project Manager

· Build a strong relationship with your client on a market level.

· Own all aspects of the timing of the delivery and be the main point of client contact day to day.

· Take detailed briefs from our client in conjunction with your Account Manager.

· Receive design iteration briefs from client and coordinate the execution with design team

· Deliver a high level of customer service to internal and external stakeholders.

· Monitor projects to ensure they are delivered to specification and on time.

· Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.

· Work with Account Director and Account Manager to identify and develop new business opportunities.

· Manage and monitor objectives to meet key business drivers.

· Measure customer satisfaction and take appropriate action to continually exceed expectations.

· Fantastic skills at developing relationships with client.

· A great project/program manager, able to manage multiple projects simultaneously.

· Numerate with a strong commercial understanding;

· Solid time management and prioritisation skills.

· Able to work under pressure and to tight deadlines, with a good sense of humour.

· Is professional, courteous and calm under pressure.

· Approachable and confident to offer advice in online and physical meetings.

· Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.

· Knowledge of Microsoft office, especially Microsoft Power Point and Solid excel skills are benefit.

· Experience in furniture industry / retail campaigns of office fit-outs are benefit.

· Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred;

· Account management experience, working within a contracted environment to strict SLAs (service level agreements) is preferred.