Project Manager - Dyson

• Build a strong and robust relationship with your client;
• Own all aspects of the timing of the delivery and be the main point of client contact day to day;
• Take detailed briefs from our client in conjunction with your Account Manager;
• Project manage campaigns from briefing to delivery;
• Produce detailed specifications for internal and external clients based on client knowledge;
• Deliver a high level of customer service to internal and external stakeholders;
• Monitor projects to ensure they are delivered to specification and on time;
• Implement new methods and procedures as required;
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting;
• Work with Account Director and Account Manager(s) to identify and develop new business opportunities;
• Manage and monitor objectives to meet key business drivers;
• Ensure compliance with Regulatory and Company policies;
• Measure customer satisfaction and take appropriate action to continually exceed expectations;
• Budget responsibility for your projects

EXPERIENCE

• You will have experience in either business administration, or a client services role such as Project Coordinator or Senior Account Executive or similar. You will have experience of working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators);
• Experience with full project lifecycle or understanding and ability to put together a project plan and timeline
• Fantastic proven customer service skills with the ability to communicate with key client stakeholders and develop relationships in an organic fashion
• An interest in and/or experience of working with innovative of global brands

SKILLS

• Outstanding organisational and planning skills, as well as strong time management and prioritisation skills
• Strong team player able to work well with other team
• Great Excel skills and confident with using Microsoft Office
• Fluency in English language is a must for this position, as you will be in daily contact with international stakeholders on client's side
• Able to work under pressure and to tight deadlines, with a good sense of humour
• Is professional, courteous and calm under pressure
• Numerate with a strong commercial understanding

QUALIFICATIONS

• A marketing or project management qualification or course would be beneficial, but not essential

• Competitive salary package
• 25 days vacation + 3 days sick leave
• Amazing, modern office with gym
• Benefit Plus package
• Transportation aid for business needs and parking
• Company laptop + Company cell phone with SIM card
• Flexible working hours and office attendance
• Possibility of training or future relocation in other HH Global branches
• Possibility to travel (10%)