Quality Assurance Specialist - Berlin

As the name suggests, in the Quality department we check the quality of goods such as fruits, vegetables or products of our private label. In short, everything we can positively influence so that everyone can shop better and happier with us. We also focus on and verify complaints submitted by customer support. Our agenda also includes HACCP documentation, one of the basic tools for effectively preventing the risks to food safety that we create and modify.

What will be your key responsibilities:

The Quality Assurance Specialist will take care of the highest quality of our products, will be responsible for monitoring, inspecting, and proposing measures to correct or improve processes in order to meet all our quality standards. You should have an eye for detail and be passionate about our product, to ensure that we continue to provide only the best for our customers.

Supporting all aspects of the Food Safety & Quality Management Systems, at the Fulfilment Center level, to include: HACCP & food safety program compliance, internal audits, food safety permit process, enforcement of the hygiene zone program, compliance with regulatory requirements & audits, pest control program, the GlobalCap certification and full traceability system.
Be the quality interface with customers, drive the complaint and learning process and ensure that repeat complaints are not happening.
Creation and control of all quality processes in an online operations playbook (goods receiving, storage, picking, expedition, transport)
Communication with suppliers (claims, corrective measures, analysis of trends)
Detailed inspection of incoming products against product specification
Regular Quality Assurance in house audits, routine inspections and quality tests
Regular monitoring of temperature and corrective actions
Regular documentation update, creating audit reports
State Authorities related Food communication

What experience should you have:

Bachelor or Master degree preferably in biotechnology or food technology
Solid knowledge of Food Safety, Quality Assurance & Quality Control systems, processes and procedures(HACCP, Food Safety, Microbiology, Global Cap, etc.
Positive communicator who understands when necessary how to have tough conversations
Ability to learn quickly and adapt to changing environment
Used to work with lots of data and numbers
Ability to negotiate between different departments
Driven to achieve highest quality in daily work and constantly improve customer satisfaction
You enjoy working in an innovative and ever-changing environment
Team player and good communication skills
Good knowledge of MS Excel
Fluent in English on level B2

What do you get in return:

Customer is in the centre of our universe. Everything we do, we do for them
Better done than perfect. We build, improve & mainly deliver
We are brave. We are not scared of making decisions
We keep learning. Information is power. Change is life and opportunity
Market standard is not good enough. We aim to win, be the best and ahead of the market. We keep innovating
We are open and honest to ourselves and to our colleagues. *We are able to accept feedback
We fight in tough environments. The most important is to have fun and keep helicopter view
We are making the retail environment better

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