Repair & Field Service Team Leader - Dutch & English

Our client is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, with entities in several locations across the globe. The company is currently looking for a Team Leader (m/f/d) for their Repair & Field Service team leading a team of three Technicians who are specialized in maintaining and repairing "Twin Screw Extruders". Besides leading the team, the Team Leader (m/w/d) is also directly in contact with customers to ensure the collaborations run smoothly.

What will be your key responsibilities:

  • Responsible for the business unit "twin screw extruders" workshop
  • Leading the "twin screw extruder team
  • Ensuring customers are provided with excellent service
  • Leading & taking care of the planning of the local service team, who are executing service visits, revisions & repairs of extruders (mainly gearboxes) in the service centre (Niel, Belgium) and at customer sites (mainly in Benelux)
  • Planning, preparing & reporting service visits
  • Helping the service team keep machine info, documentation & customer info up-to-date
  • You are working closely with colleagues from inside sales
  • Technical phone support to customers
  • As backup of inside sales, you may be required to quote some service visits and offer support in spare parts sales
  • Educating customer service personnel

What experience should you have:

  • Bachelor/Master degree (mechanics/electro-mechanics)
  • Several years of experience in a technical leadership role
  • Experience with twin screw extruders/gearboxes
  • Experience with common MS software products
  • Fluent in Dutch and English (written and spoken)
  • Knowledge of German / French would be an asset
  • Leadership capabilities
  • Team player
  • Responsible
  • Pro-active
  • Problem-solving ability
  • Eager to continuously learn
  • Willingness to travel, up to 10%, mainly within BeNeLux (sometimes perhaps France/Germany)

What do you get in return:

  • Indefinite working contract
  • 20 + 12 holidays
  • Competitive salary plus bonus
  • Company car including gas card
  • Company phone
  • ECO vouchers
  • Food vouchers
  • 40h week
  • Compensation for over hours
  • Environment with flat hierarchies, flexibility, and quick decision-making processes
  • Challenging and interesting tasks with a high degree of personal responsibility
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