Repair Package Specialist VAN - German & English

Our client is a well-known international car manufacturer and its Global service & parts (GSP)/warranty department which ensures worldwide warranty and goodwill for its customers is currently looking for a Repair Package Specialist VAN (m/f/d) with German and English language skills. The overall purpose of this role is to create and update repair packages for simple and complex repairs for our customer's retailers worldwide and communicate and avoid unjustified warranty and goodwill costs.

What will be your key responsibilities:

  • Creating new repair packages for easy and complex repairs, for high W&G costs and high-priority W&G topics
  • Reviewing and approving content of automatically generated repair packages
  • Updating repair packages in case specifications or positions changed
  • Correcting or amending repair packages based on market feedback
  • Providing appropriate answers to markets’ feedback
  • Setting upper limits for each repair package to be used in warranty applications for warranty claims selection and assessment
  • Creating repair packages based on published repair documents and other necessary MB requirements
  • Avoiding unjustified warranty and goodwill costs
  • Increasing efficiency of repair packages usage at dealers worldwide
  • Communicating, when necessary, with the technical departments GSP/TP etc. to align on repair package content
  • Communicating, when necessary, with the departments (GSP/BW, GSP/O, MPCs/MOCs etc.) to gain clarification of technical details
  • Reporting relevant key performance indicators frequently

What experience should you have:

  • Excellent German (C2) and fluency in English (B2)
  • Experience in VAN or Car mechanic industry
  • Highly professional and consistent communication skills
  • Ability to manage complexity under high pressure and stress

What do you get in return:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for the first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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