Senior / Lead Customer Care Coordinator

As a Senior Customer Care Coordinator, you will play a pivotal role in ensuring the highest level of customer satisfaction and support for our clients. You will be the primary point of contact for clients, acting as a liaison between them and our internal teams. You will be asked to receive and validate the issues reported by clients, coordinate the actions required to resolve them and take care of the reporting. You will have an understanding of incident management and be able to handle the progression and escalation of problems. You will also be working closely with stakeholders and clients to manage communications and facilitate customer care take-over.

- advanced communication skills

- previous experience in customer support within the software development industry

- advanced time management skills

- proactive problem management, based on trend analyses

- fluency in both English and Czech (written and spoken)

Nice to have:

- ITIL

- familiarity with Jira or Confluence or similar tools

- experience with Azure

- ambition to oversee the customer care team and ensure smooth operations

What we offer:

- free access to online courses and the possibility to get a certification of choice

- flexible forms of cooperation and working hours

- ACTUM Cafe with special prices for our employees

- language lessons with internal native speakers during working hours

- MultiSport card

- free coffee, tea, and fruit in relaxation zones

- BBQ parties, team-buildings