Senior / Lead Customer Care Coordinator

What will be your key responsibilities:

As a Senior Customer Care Coordinator, you will play a pivotal role in ensuring the highest level of customer satisfaction and support for our clients. You will be the primary point of contact for clients, acting as a liaison between them and our internal teams. You will be asked to receive and validate the issues reported by clients, coordinate the actions required to resolve them and take care of the reporting. You will have an understanding of incident management and be able to handle the progression and escalation of problems. You will also be working closely with stakeholders and clients to manage communications and facilitate customer care take-over.

What experience should you have:

- advanced communication skills

- previous experience in customer support within the software development industry

- advanced time management skills

- proactive problem management, based on trend analyses

- fluency in both English and Czech (written and spoken)


Nice to have:

- ITIL

- familiarity with Jira or Confluence or similar tools

- experience with Azure

- ambition to oversee the customer care team and ensure smooth operations


What do you get in return:

What we offer:

- free access to online courses and the possibility to get a certification of choice

- flexible forms of cooperation and working hours

- ACTUM Cafe with special prices for our employees

- language lessons with internal native speakers during working hours

- MultiSport card

- free coffee, tea, and fruit in relaxation zones

- BBQ parties, team-buildings

Mám zájem o tuto pozici

Poslat nabídku na e-mail

Další pozice v oboru Informační technologie, region Prague

Azure DevOps Engineer in Digital Banking

  • Citas
  • Prague
  • By agreement

Azure DevOps Engineer  - For our client we are looking for someone with a combination of application management experience and a good understanding of the technologies used (Azure, webserver and…

Azure DevOps Engineer in Digital Banking

Specialista/-ka pro bezpečnost IT

  • Citas
  • Praha hl.m.
  • Dohodou

Pro našeho klienta hledáme Specialistu pro bezpečnost IT se zaměřením na Acquiring - akceptaci karet.

Specialista/-ka pro bezpečnost IT

IT Analytička/Analytik Acquiring

  • Citas
  • Praha hl.m.
  • Dohodou

Pro našeho klienta hledáme do agilního týmu kolegu nebo kolegyni na pozici IT Analytička/Analytik se zaměřením na akceptaci platebních karet. 

IT Analytička/Analytik Acquiring