Senior Process Quality Manager as Epic Owner

We are expanding our Customer Finance with a new team - Billing, and you can be there from the beginning.

Are you ready to take on a pivotal role where you can be the Epic Owner of Billing Process and Quality within the dynamic realm of Customer Finance? If you have a passion for managing billing processes, ensuring quality, and leading initiatives as an Epic Owner, then we want to hear from you!

Danica, your future team colleague says: " I look forward to building together a stable foundation for long-term success".

What will be your key responsibilities:

  • Cooperate with operational teams on process analysis to implement new features as business epic owner / project manager
  • Analyse operating data and statistics to identify best actions, develop action plans, and drive the project / implement the Epics including monitoring of the delivery to ensure quality of the delivery
  • Implementation and monitoring of KPIs (Key Performance Indicators) to assure that the implementation is in time, quality and budget
  • Create and cooperate on driving different epics / projects as business epic owner for billing
  • Participate in the development of billing, presentment and channel strategies for Customer Finance across the group
  • Development and preparation of decision documents for the management
  • Take responsibility for the content of all delivery items over the entire project duration of various projects in the billing process, or in cooperation with IT for system environments

We work in a HYBRID STYLE of working with an unlimited home office, but twice a week we meet in the office for meetings.

The published salary is the minimum possible offer.
The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What experience should you have:

  • 2-3 years of experience as business epic owner / project manager
  • Good understanding of billing, with economic and finance background
  • User experience with management information systems / reporting systems
  • Ability to understand Order-to-Cash end-to-end process (Billing, Payment, Collection & Dunning)
  • Advanced knowledge of MS Office (PowerPoint, Excel, Word)
  • Full lifecycle project management
  • Analytical, communication and organizational skills
  • Ability to understand end-to-end process
  • Detail-oriented problem-solving skills as well as being able to employ critical thinking and time management
  • Being a team player is a paramount to our organization
  • Independent and comprehensive thinking
  • High self-motivation, as well as pronounced responsibility for the field of activity
  • German- beneficial
  • Advanced knowledge of MS Office (PowerPoint, Excel, Word)
  • University degree (Bachelor or Master) in finance / information technology (IT)

What do you get in return:

  • Annual bonus
  • Fully paid meal vouchers
  • Mobile phone also for private use
  • Notebook
  • Discounts for selected Telekom products
  • Supplementary pension saving contribution
  • Cafeteria system of benefits/Multisport card
  • Sick days
  • Sports club & Health days
  • Team buildings, summer & Christmas party
  • Opportunities for career growth
  • Referral program
  • Flexible working time
  • Employee Assistance Program: Free telephone and e-mail access for our employees and their family members to the following professionals: Psychologist, Consultant, Lawyer, Financial Consultant
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