Service manager - Czech Republic

We are looking for Service manager, who will Keeping the service scope according to the service description and service design package. Be the interface to all related stakeholders.

You will be participate on regular service steering meetings with Product Manager and Service Architect, contribute to the service description and service design package creation & updates, providing inputs for service development. You will be responsible for approving, managing and publishing service-related knowledge articles.

What will be your key responsibilities:

Recommending and maintaining a Service Improvement Plan
Following OLA/SLA fulfillment
Contributing to the Major incidents’ investigation and technical coordinator duty
Is responsible for the implementation of corrective actions
Accountable for capacity management activities
Accountable for transition and transformation related activities
Main responsible for operating service costs
Proposing and executing actions to decrease costs (remove unnecessary costs and optimize costs)
Responsible for understanding, checking and approving service-related expenses and invoices.
Creating a cost forecast on the monthly bases

What experience should you have:

Experience with Life Cycle Management & Capacity Management
Knowledge of Service Level agreement and calculations
Knowledge of ITIL processes
IT professional and business understanding.
Active English knowledge

What do you get in return:

The contract is for an indefinite period of time. We count on you!
Work partially or completely remote. Work from wherever it suits you.
Extra holidays. We have 25 days off plus 2 sick days.
We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
107 CZK meal allowance on top of your salary.
Reward for a new colleague.
We'll support you when you're sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
Extra work is appreciated. When overtime is needed, we pay more than the law requires.
Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open

Mám zájem o tuto pozici

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