Service Manager with cloud experience

Service Manager is a key role in value co-creation for portfolio of entrusted Services SM is member of wider TietoEVRY Service Management Office department, which encompasses more than 100 distinct Services.
He/she is the main contact for Service Operations as well as service delivery, quality and efficiency. SM must have a strong understanding of the Service, its description and related processes.

What will be your key responsibilities:

General Responsibilities
  • keeping the service scope according to the service description and service design package;
  • be the interface to all related stakeholders;
  • must be in the close cooperation with Product Manager, Service Architect, Technical Architects, Specialists and other support roles;
  • participate on regular service steering meetings with Product Manager and Service Architect.
  • contribute to the service description and service design package creation & updates, providing inputs for service development;
  • is responsible for approving, managing and publishing service-related knowledge articles;

What experience should you have:

  • Strong managerial skills
  • Good coordination and negotiation skills
  • Cloud experience - Preferably vmware
  • Has a good understanding of IT processes and roles
  • ITIL v3 Foundation certification
  • Understands the technology behind the service
  • At least basic level vendor-specific technology training
  • Understand the product development process
  • Understands standardization and automation requirements in service offerings and processes

What do you get in return:

  • The contract is for an indefinite period of time. We count on you!
  • Work partially or completely remote. Work from wherever it suits you.
  • Extra holidays. We have 25 days off plus 2 sick days.
  • We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
  • 77 CZK meal allowance on top of your salary.
  • Reward for a new colleague. Refer another colleague to us and get up to 80,000 CZK.
  • We'll support you when you're sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
  • Extra work is appreciated. When overtime is needed, we pay more than the law requires.
  • Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
  • Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.
Mám zájem o tuto pozici

Poslat nabídku na e-mail