ABOUT ELEVEO
Eleveo provides a platform that supports Contact Centers around the globe. Above all, it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.
ABOUT TEAM
Team Alpha is responsible for workforce management development. Workforce management ensures that properly trained people are working on optimized schedules to answer contacts with the highest resulting service level. Activities include forecasting, scheduling, communicating schedules to people, and real-time changes made “on the fly” to meet changing circumstances. In order to accurately predict and schedule the correct number of people for a contact center, a specialized application like Eleveo WFM can be employed to automate the process.