Software Support Specialist

We’re looking for a new colleague to help users of our logistics platform!

Join our support team and be there for the people who rely on our platform every day. The platform doesn’t just manage logistics – it also covers finance, HR, fleet operations, and more. You’ll be the first point of contact for user questions, incidents, and feedback, which come through various channels including our helpdesk, phone calls, and internal communication tools. Your job will be to identify and resolve issues, assist with new feature rollouts, and ensure a smooth user experience. On the technical side, you’ll work with logs, databases, and monitoring tools to get to the root of problems. To resolve requests effectively, you’ll often collaborate with colleagues across different teams and document newly gained knowledge for future reference. Since urgent issues can occasionally arise outside regular working hours, we have on-call shifts to cover them, and you’ll participate in the rotation with the rest of the team.

What You’ll Do:

• Be the go-to person for incoming requests and feedback via helpdesk or phone.
• Troubleshoot and resolve issues, or escalate them when needed.
• Collaborate with colleagues to deliver solutions.
• Support the implementation of new features and services.
• Work with tools like logs, databases, and monitoring to get to the root of issues.
• Take part in our on-call support rotation

What We’re Looking For:

• Strong communication skills in Czech and English
• Ability to work independently and prioritize what really matters.
• You're calm under pressure, patient, listen well, and enjoy solving real problems
• Interest in IT and modern technologies.
• You don't mind occasional night work.
• Previous experience in a similar role is a plus.

What we can offer you:

• Interesting work in one of the TOP3 European last-mile company and the opportunity to grow with the DODO.
• Annual bonus scheme and meal allowance
• Work from new dog friendly office in Prague – Karlín (near metro station Křižíkova).
• Flexible working hours and the possibility of home-office.
• An informal working environment where we feel comfortable, motivated, and supported to be creative and to do our best.
• To be part of the "trendsetter" culture and participate in introducing new, unique processes and participate in international projects at Group level.
• Various company events such as All Hands meetings, inspirational breakfasts, or company-wide teambuildings.
• Opportunities for continuous development - through our internal DODO Academy or various external trainings, conferences, and workshops, etc.
• Multisport card at a discounted price.
• 26 days of vacation.