Sr. Account Manager - CRM team

WHAT YOU WILL OWN

• New business is your primary focus. You will identify, open and win new clients while also developing selected existing accounts.
• You will manage a portfolio of mid-market and upper-mid-market B2B clients across Czechia, DACH and Switzerland, mainly in manufacturing, distribution and technology.
• You will build a strong pipeline of Microsoft Dynamics 365 and Power Platform opportunities and work closely with our delivery teams to shape the right solution.
• You will look beyond the first project and identify opportunities for continuous development, SLA, platform takeover and other Actum services.
• You will work closely with Microsoft account teams, turning co-sell and partner opportunities into real business.
• You will manage the commercial side of your accounts — contracts, rates, change requests, billable hours and invoicing.
• You will take ownership of client relationships and address commercial topics early, before they become problems.

WHAT YOU BRING

• 5+ years of experience in B2B technology sales, ideally within or alongside the Microsoft partner ecosystem.
• Good understanding of CRM and Microsoft business applications, particularly Dynamics 365 Sales, Customer Service, Field Service and Power Platform.
• Experience with project-based technology sales and an understanding of SaaS licensing and partner business models.
• A strong track record in stakeholder management, account development and growing client relationships.
• An existing network within Microsoft and experience working with Microsoft account teams on co-sell opportunities.
• Proven results in growing accounts and winning new business — and the ability to explain how you achieved them.
• A strong sense of ownership. You know when to push an opportunity forward, when to involve others and when to walk away.
• Commercial confidence. You are comfortable discussing rates, scope changes, contracts and other difficult commercial topics with clients.

THIS ROLE IS PROBABLY NOT FOR YOU IF

• You prefer waiting for opportunities to come from the client instead of actively creating them.
• You hand opportunities over to delivery rather than staying commercially involved.
• You avoid difficult commercial conversations.
• You have little experience with account planning or complex technology projects.
• You need close day-to-day management to move your pipeline forward.