Support Engineer

Eleveo provides a platform that supports Contact Centers around the globe. Above all, it it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.

The team you will join is responsible for delivering our solution to our customers and supporting their deployments. The team also provides technical assistance to our Implementation partners and Customers IT departments in setting up, maintaining and troubleshooting our solution.


What will be your key responsibilities:

Personal responsibilities:

  • Have an opportunity to get in touch with the latest technologies for Cloud and on-premise solutions.
  • Work on technical issues at customer deployments
  • Be in daily contact with Customer and Partner IT technicians via phone/chat/e-mail and using remote access to work within customers environment
  • Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems.
  • Collect feedback from customers and provide it to the development team and management
  • You will be a part of Support and Services organizations, working closely with our Project Managers and also with technical consultants and software engineers. 

What experience should you have:

We need:

  • Excellent communicative skills, able to find compromise solutions, be representative in front of customers
  • Proven customer service skills
  • Be creative to find workarounds and solutions for the customers, reporting defects and problems
  • Understanding of the Product lifecycle and future direction for the supported products
  • Strong communication skills (written and verbal) in English
  •  Strong knowledge of Linux operating systems
  •  Understanding of voice communication technologies is a plus
  •  Understanding of SQL
  •  Good (better native) Czech or Slovak
  •  Passion for new technologies and learning

What do you get in return:

You get:

  • Creative environment with a strong sense of ownership, living agile
  • Flexible home-office policy
  • Flexible working hours – based on agreement with the team
  • Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
  • Open and transparent environment
  • Competitive salary
  • Team events – company breakfasts, teambuilding
  •  Budget for training and conferences, internal knowledge share sessions
  •  Focus time – dedicated time for education, experiments, etc.
  •  Company benefits
Mám zájem o tuto pozici

Poslat nabídku na e-mail

Další pozice v oboru Ostatní, region Karolinská 650/1, 186 00 Praha

CRM & CUSTOMER JOURNEY OWNER

  • Benu
  • Praha hl.m.
  • 80 000 Kč/měs

Pavel ve svém oddělení otevírá pozici CRM & CUSTOMER JOURNEY OWNERA, který bude na základě dat vytvářet zákaznické cesty, vyhodnocovat dopad komunikace jednotlivými kanály a podílet se na…

CRM & CUSTOMER JOURNEY OWNER

RX MANAŽER

  • Benu
  • Praha hl.m.
  • Dohodou

V rámci rozšiřování sítě BENU lékáren hledáme zkušeného RX MANAŽERA s perfektní orientací v RX oblasti. Pokud je pro Vás řízení marketingové RX strategie důležitou součástí Vaší každodenní práce, pak…

RX MANAŽER

ADMINISTRATIVNÍ POSILA PRO CALL CENTRUM - víkendová brigáda

  • Benu
  • Praha hl.m.
  • Dohodou

Do našeho malého týmu na BENU zákaznické lince, hledáme šikovného brigádníka, který se postará o administrativu spojenou s dotazy našich zákazníků.  Hledáme posilu převážně na pár hodin na víkendové…

ADMINISTRATIVNÍ POSILA PRO CALL CENTRUM - víkendová brigáda