Support Engineer

ABOUT ELEVEO
Eleveo provides a platform that supports Contact Centers around the globe. Above all, it it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.

ABOUT TEAM
The team you will join is located either in Prague or in Košice, Slovakia, and is  responsible for delivering our solution to our customers and supporting their deployments. The team also provides technical assistance to our Implementation partners and Customers IT departments in setting up, maintaining and troubleshooting our solution.

You will work in shifts.

What will be your key responsibilities:

You wil:

  • Have an opportunity to get in touch with the latest technologies for Cloud and on-premise solutions.
  • Work on technical issues at customer deployments
  • Be in daily contact with Customer and Partner IT technicians via phone/chat/e-mail and using remote access to work within customers environment
  • Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems.
  • Collect feedback from customers and provide it to the development team and management
  • You will be a part of Support and Services organizations, working closely with our Project Managers and also with technical consultants and software engineers. 

What experience should you have:

We need:

  • Excellent communicative skills, able to find compromise solutions, be representative in front of customers
  • Proven customer service skills
  • Be creative to find workarounds and solutions for the customers, reporting defects and problems
  • Understanding of the Product lifecycle and future direction for the supported products
  • Strong communication skills (written and verbal) in English
  •  Strong knowledge of Linux operating systems
  •  Understanding of voice communication technologies is a plus
  •  Understanding of SQL
  •  Good (better native) Czech or Slovak
  •  Passion for new technologies and learning
  • Availability to work on two-shifts scheme. 

What do you get in return:

You get:

  • Creative environment with a strong sense of ownership, living agile
  • Flexible home-office policy
  • Flexible working hours – based on agreement with the team
  • Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
  • Open and transparent environment
  • Competitive salary
  • Team events – company breakfasts, teambuilding
  •  Budget for training and conferences, internal knowledge share sessions
  •  Focus time – dedicated time for education, experiments, etc.
  •  Company benefits
Mám zájem o tuto pozici

Poslat nabídku na e-mail

Další pozice v oboru Informační technologie, region Nam. osloboditeľov 3B, Košice

Solution Designer SAP SuccessFactors Employee Central - KOŠICE

  • DEUTSCHE TELEKOM SK
  • Košice
  • 4 000 EUR/m

To build the best team in the industry our HR IT landscape needs to become digital, fast and simple across the group. Our mission includes creating a seamless user experience, based on a clean data…

Solution Designer SAP SuccessFactors Employee Central - KOŠICE

User Experience Designer

  • DEUTSCHE TELEKOM SK
  • Košice
  • 2 200 EUR/m

As an User Experience Designer within our Talent Attraction & Sourcing Team in HR, you will be working in a scrum team to create an outstanding UX for our target group. You will be responsible for…

User Experience Designer

DevOps Engineer - Marcellos (Košice)

  • Eleveo
  • Nam. osloboditeľov 3B, Košice
  • 3 500 EUR/m

We are a team responsible for DevOps Engineer – Marcellos, the development of quality management and reporting tools in our product, and we are seeking a hands-on DevOps Engineer who will lead the…

DevOps Engineer - Marcellos (Košice)