ABOUT ELEVEO
Eleveo a.s. is a leading provider of innovative software solutions designed to empower Contact Centers worldwide. Our flagship platform enables organizations to record, analyze, and improve customer interactions by leveraging advanced tools for self-evaluation, quality management, and customer feedback analysis.
Founded with a vision to transform customer service experiences, Eleveo combines deep industry expertise with cutting-edge technology to help businesses enhance operational efficiency, improve agent performance, and elevate customer satisfaction. Our solutions support omnichannel environments, integrating voice, chat, email, and social media channels to provide a holistic view of customer interactions.
With a global client base spanning multiple industries, Eleveo emphasizes reliability, scalability, and innovation in all our offerings. We foster a culture of continuous improvement, collaboration, and agile development, ensuring our platform evolves alongside the fast-changing needs of modern Contact Centers.
Headquartered in Prague, with offices in Slovakia and the USA, Eleveo is proud to be a part of the global digital transformation movement—helping businesses turn customer insights into actionable improvements and lasting competitive advantage.
To learn more about our products and vision, visit our product page .
ABOUT TEAM
Team Kernel is at the core of Eleveo’s platform engineering, responsible for designing, developing, and maintaining the infrastructure that powers our cloud and on-premises solutions. The team handles the full infrastructure lifecycle—from provisioning and configuration management to system upgrades, automation, and operational support—ensuring high availability, scalability, and security.
Our technology stack includes AWS and Azure cloud services, Kubernetes orchestration, Docker containers, and Linux-based environments. We leverage modern DevOps and SRE practices such as infrastructure as code (Terraform, Ansible), CI/CD pipeline optimization, centralized monitoring, and automated testing to build reliable and maintainable systems.
Kernel’s mission is to provide a stable, performant, and future-proof platform foundation that enables fast and efficient delivery of Eleveo’s products. By abstracting infrastructure complexity and focusing on automation and resilience, the team empowers development teams to innovate confidently without compromising system integrity.
YOU WILL
... be responsible for the development and integration of platform components and services for our product deployed in AWS cloud, Azure cloud, and on-premise
... have the opportunity to engage with the latest AWS and Azure cloud technologies, as well as on‑premises solutions.
... be responsible for monitoring, building infrastructure, improvements, and executing a stability process.
... develop and implement instrumentation for monitoring the health and availability of services, including fault detection, alerting, triage, and recovery (automated and manual)
... handle the daily operational tasks as well.
... develop, maintain, and improve the Continuous Integration / Continuous Delivery pipeline
YOU NEED
... solid understanding of a cloud application development lifecycle
... to be proficient with Git, (experience with Bitbucket/Bamboo or AWS CodeCommit/CodePipeline is a plus)
... to have experience with Microsoft Azure, (experience with AWS is a plus), as well as Terraform/CloudFormation and Kubernetes
… to have experience with Microsoft Teams configuration, as well as policy-based recording of MS Teams, PSTN configuration, licensing models
... an experience implementing monitoring solutions in cloud environments
... familiarity with Argo CD, Traefik, and Cluster API
... to understand concepts around CI/CD, with experience in implementing these concepts
... to understand architectures based on microservices
... an experience with Agile Software Development methodologies
... to have a passion for new technologies and learning
... to communicate by word and writing in English
... to be a good member of our team
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