Technical Monitoring & Integration Engineer

Responsibilities 

• Grafana Architecture Design, configure, and maintain multi tenant Grafana environments, including dashboards, alerting rules, folder structures, and RBAC.
• Prometheus Configuration Deploy, tune, and maintain Prometheus servers, exporters, and scrape configurations for diverse network and system metrics.
• Distributed Network Monitoring Implement monitoring for distributed retail and hotel networks, including WAN health, site availability, and device reachability.
• Fortinet MIB Polling Configure Prometheus SNMP exporters to poll Fortinet firewalls using Fortinet MIBs, collecting metrics such as CPU, sessions, bandwidth, and interface status.
• Network Equipment Reachability Build monitoring workflows that perform ICMP ping checks, latency measurements, and packet loss detection across customer sites.
• Python Automation Develop Python scripts to automate monitoring tasks, API integrations, SNMP data processing, and operational workflows supporting NOC functions.
• Zendesk Integration Build and maintain integrations between Grafana and Zendesk using webhook automation to ensure alerts generate actionable tickets.
• Multi Instance Management Manage multiple Grafana instances (two per customer), ensuring consistency in configuration, security, and dashboard standards.
• Monitoring Operations Support NOC teams by ensuring monitoring systems are accurate, stable, and aligned with customer SLAs and operational requirements.
• Documentation & Standards Produce clear documentation for dashboards, integrations, scripts, SNMP configurations, and operational procedures.

Technical expertise:

• Hands on experience with Grafana in multi instance, multi tenant environments.
• Strong proficiency with Prometheus, including SNMP exporters, Alertmanager, and performance tuning.
• Experience monitoring distributed networks such as retail stores, hotels, or multi site enterprise networks.
• Ability to configure SNMP polling using Fortinet MIBs and interpret firewall metrics.
• Experience implementing ICMP ping checks, latency monitoring, and network device availability workflows.
• Solid Python scripting skills for automation, API integrations, and data processing.
• Experience integrating monitoring systems with Zendesk using webhook automation.
• Understanding of NOC workflows, incident management, and operational SLAs.
• Familiarity with Linux environments, containers, and basic networking concepts.

Preferred Qualifications

• Experience with Grafana Loki, Alertmanager, or other observability tools.
• Knowledge of SNMPv3 security, OIDs, and multi vendor MIBs.
• Exposure to MSP or multi customer NOC environments.
• Experience with CI/CD pipelines for deploying monitoring configurations.

Success Criteria 

• Reliable monitoring across distributed customer networks including retail and hotel locations.
• Accurate SNMP polling of Fortinet devices and actionable dashboards for NOC agents.
• High quality alerting pipelines that reduce noise and improve incident response.
• Stable and well documented integrations between Grafana, Prometheus, and Zendesk.
• Automation that reduces manual effort and improves operational efficiency.

 Our team is composed of experts in their fields who are passionate about delivering high-quality work and maintaining a positive work culture. We value innovation, teamwork, and personal growth. As an experienced Integration Engineer, you will have the opportunity to make a significant impact on our projects and contribute to the success of our organization. If you are ready to embrace exciting challenges and foster a culture of excellence, we encourage you to apply.

What do we offer:

• Work remotely from anywhere in the world, with a fully remote team, and enjoy a mutually agreed schedule that fits your needs. (Core US working hours) 
• Work primarily with US-based colleagues, providing you with the opportunity to collaborate with people from diverse backgrounds and skill sets.
• Use your skills and expertise to make a significant impact on the delivery of projects in our company
• Work in a supportive environment that values your contribution and provides you with the resources and training you need to grow in your career.
• Enjoy a 40-hour workweek that provides you with a healthy work-life balance, and the time to pursue your personal and professional goals outside of work.