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Technical Service Engineer (m/f/d) - Paper Chemicals - South East USA

Our client is a globally operating leader in process chemicals, specializing in innovative and sustainable solutions for industrial applications. As part of its strategic expansion in the North American paper chemicals market, the company is building a strong technical sales and service organization in the United States.


The company is seeking to hire a hands-on Technical Service Engineer (m/f/d) - South East USA to support this growth initiative. This role will be instrumental in establishing and strengthening customer relationships through technical expertise and on-site support.

Driven by its expansion strategy in North America, the company is investing in a dedicated technical service presence close to key customers in the paper and tissue industry. The objective is to accelerate customer acquisition, ensure successful product implementation, and deliver high-quality technical support directly at the mill level.

This hire represents a critical step in building a scalable and customer-centric technical organization in the U.S.

What will be your key responsibilities:

  • Execute and coordinate on-machine trials for chemical applications (e.g., Yankee coatings, release agents, enzymes)
  • Operate and adjust dosing systems, pumps, and feed equipment during trials
  • Optimize application parameters such as feed rates, dilution levels, and add-on quantities
  • Troubleshoot process issues including coating adhesion, sheet pick, moisture balance, creping quality, and machine efficiency
  • Conduct regular service visits to customer mills, including equipment inspections and performance monitoring
  • Collect and analyze samples (e.g., viscosity, pH, surface properties) and coordinate laboratory testing when required
  • Prepare structured reports on trials, service visits, and performance data
  • Communicate technical findings and recommendations to internal stakeholders (Sales, R&D, global technical teams)
  • Track chemical consumption, inventory levels, and forecast customer demand
  • Support sales activities by identifying process improvements and additional application opportunities
  • Build strong relationships with operators, engineers, and decision-makers at customer sites
  • Coordinate logistics, equipment delivery, and product availability with internal and external partners

What experience should you have:

  • Degree or technical background in chemical engineering, pulp & paper, mechanical engineering, industrial chemistry, or a related field
  • Several years of experience in paper mill operations, tissue production, chemical applications, or process engineering
  • Hands-on experience working on paper machines and related equipment (e.g., Yankee dryers, spray systems, dosing units)
  • Strong problem-solving skills with a practical, solution-oriented mindset
  • Ability to work independently in a field-based role with high travel frequency across the U.S.
  • Excellent written and verbal communication skills for technical reporting and stakeholder interaction
  • High level of reliability, accountability, and safety awareness
  • Valid driver’s license

What do you get in return:

  • Opportunity to play a key role in building and expanding a growing business in North America
  • Work with innovative, high-performance chemical technologies and global experts
  • Entrepreneurial environment with significant autonomy and ownership
  • Strong development potential in a dynamic and expanding market
  • Direct impact on customer success and long-term market positioning
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