Technical Specialist - German & English

• Active support with the introduction of the Web Ticket Management System releases and updates, including testing activities.
• Proofreading and correcting English texts for release documentation and general communication to users. Ensure understandability of documentation
• Maintenance and update of Web Ticket Management System documentation
• Manage continual improvement of processes including documentation and communication.
• Preparation and maintenance of training documentation and manuals
• Structural maintenance of Web Ticket Management System distributor lists
• Coordination of reporting activities and analysis of data

• Advanced communication skills (B2B)
• C2 in German (oral and written)
• Proficient knowledge (C1) of the English language (oral and written)
• Independent, self-steering and solution-oriented

Conceptual way of working

• Advanced skills in customer support and problem-solving
• Ability to collect, analyze/process information and make decisions
• Advanced affinity with IT - Computer literate (MS Windows Office)
• Ability to identify trends and incidents and sets priorities accordingly
• Advanced knowledge of products, systems and processes for XENTRY Support & Feedback
• Proficient understanding of relationships between internal and external processes
• Advanced knowledge of interactions between tools and support systems
• Ability to handle advanced tasks in combination with the regular workload without detriment to own stress level
• Strong identification with the Organization and “brand ambassador” mindset
• Ability to create and maintain partnerships between Support and stakeholders

Working hours:

• 40 hours per week, Monday to Friday

What our client offers:

• The opportunity to work in a growing international company in an ambitious, professional, and dynamic environment
• 9-5 job and weekends off
• Collective Health insurance
• Opportunities for further self-development
• Result-oriented bonus (variable payment)
• Relocation package
• Pension plan