Technical Support Representative UHD - French

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility, and quality. For their User-Helpdesk, they are currently seeking to hire a Technical Support Representative with French (m/f/d) in Maastricht.

What will be your key responsibilities:

  • Resolving incoming support requests, incidents, and problems in the required languages
  • Resolving issues in the field of car diagnosis hardware, software, flashing, and portal support for workshops, car dealers, and company internal departments
  • Appropriate use of available resources and documenting business-related activities in the relevant system (e.g. ticketing system)
  • Identifying and escalating complex issues where necessary
  • Proactively and continuously monitoring workload to ensure timely investigation and response to support requests

What experience should you have:

  • Excellent communication skills (B2B)
  • Good knowledge of the English language
  • Business fluency in French
  • Other languages are a plus
  • Experience in customer support/problem-solving business processes
  • High affinity with IT
  • Preferably affinity with the car trade, technology, and/or electronic equipment
  • Ability to identify, analyse and resolve problems over the phone with involved partners
  • Ability to understand the relationship between internal and external processes and how tools and support systems interact
  • Computer literacy (MS Windows Office)

What do you get in return:

Working hours:
  • 40 hours per week, Monday to Friday (Occasionally also Saturdays); shift can range between 07:00 and midnight.

What our client offers:
  • The opportunity to work in a growing international company in an ambitious, professional, and dynamic environment
  • Shift allowance based on actual worked shift-based hours
  • Collective Health insurance
  • Opportunities for further self-development
  • Result-oriented bonus (variable payment)
  • Relocation package
  • Pension plan
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