User Experience Designer

Tasks/ Responsibilities: 
• User Journey Mapping: Acquire an intimate understanding of customer needs and their journey within our organization, pinpointing critical touchpoints and pivotal moments throughout the customer lifecycle.
• Outcome-Driven Vision: Maintain a clear vision of what the best user experience looks like and make decisions with the customer in mind. 
• User Research: Conduct user research, surveys, and interviews to gather insights and feedback from customers, inform design decisions based on data, insights, and feedback.
• Prototyping and Testing: Create prototypes, wireframes, and mockups to visualize and test new user experience initiatives and gather feedback for refinement. 
• Co-Creation: Design and facilitate workshops involving key stakeholders and users, fostering active participation and a holistic approach to projects.
• Design Thinking: Apply design thinking principles to create innovative solutions that address user pain points and improve satisfaction, engagement, and productivity.
• Continuous improvement: Continuously monitor and evaluate the effectiveness of user experience initiatives, making data-driven adjustments as necessary.
• Strategic Design: Play an integral role in shaping strategic decisions, with the goal of making customer experience centrality the new standard within our operations. 
• Collaboration: Work collaboratively with cross-functional teams, achieving results through interaction and co-creation.

 We work in a HYBRID STYLE of working with an unlimited home office, but twice a week we meet in the office for meetings.

The published salary is the minimum possible offer.
The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

• Educational Background: You have a Master’s or Bachelor´s degree with a significant focus on (UX-/ UI-) Design, or a related field like Media or Marketing preferred.
• At least three years of professional experience in an international environment
• Human-Centered Design: Proven experience and affinity in human-centered design or related roles.
• Design Thinking Methodologies: Proficiency in design thinking methodologies, workshop design, moderation, and mastery of relevant design tools (e.g. Adobe XD, Sketch, Figma etc.).
• Communication: very good communication, collaboration, and project management skills.
• Analytical skills: Analytical mindset with the capacity to transform data into actionable insights.
• Creative Mindset: Strong creative problem-solving abilities and a deep commitment to enhancing the employee experience.
• Interaction- and Visual Design: Capability to design intuitive and engaging user interactions based on your knowledge in visual design.
• Language Proficiency: Fluency in English is required, German is optional.

• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Notebook
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time
• Employee Assistance Program: Free telephone and e-mail access for our employees and their family members to the following professionals: Psychologist, Consultant, Lawyer, Financial Consultant