After-Sales and Vendor Management Specialist

Consumer Care Management

• Act as the main interface between sales, retail partners, and the Consumer Care organization for the Czech Republic, Slovakia, and Hungary
• Represent the “voice of the customer” — handle escalations and align local service operations with business goals
• Manage trade and commercial returns operations to support sales and marketing initiatives.
• Support the implementation of service strategies, warranty, and return policies
• Collaborate with Global Consumer Care on new service models and policy rollouts
• Track product and market developments affecting service demand and performance

Vendor and Back-End Management

• Manage relationships with service and repair partners, ensuring achievement of key performance indicators (NPS, turnaround time, cost targets)
• Analyze and drive cost efficiency through continuous improvement of repair processes and partner operations
• Perform regular audits, reviews, and support technical and quality escalations
• Oversee logistics and subcontractor processes related to after-sales service
• Approve non-standard exchanges, scraps, and credit notes within the agreed policy

Education and Experience

• Bachelor’s degree in Business Administration, Engineering, or equivalent experience
• 3–5 years of experience in Consumer Care, After-Sales, or related roles within the Consumer Electronics industry
• Previous experience in vendor or service partner management is essential
• Strong understanding of trade and retail operations in CZ, SK, and HU markets

Skills and Competencies

• Excellent communication and negotiation skills
• Analytical, structured, and self-driven with strong problem-solving abilities
• Results-oriented mindset with a proactive approach
• Proficiency in MS Office tools
• Fluent in English; Czech, Slovak, or Hungarian is a strong advantage
• Dynamic, energetic, and collaborative team player
• Resilience and the ability to work in a fast-paced environment

• Permanent contract with a 3-month probation period
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays + 4 sick days per year
• Hybrid work model: 3 days in the office & 2 days of home office per week
• Opportunity to work from abroad – up to 1 month per year
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal allowance
• Employee discounts for company products
• Company laptop + mobile phone with unlimited calls and SMS for work and private use
• Regular team-building activities and company events
• Friendly, international atmosphere