Atlassian / JIRA Administrator

• Ability to handle migration from OnPREM to Cloud 
• Administer Atlassian products including Jira, JSM, Confluence, Bitbucket, OpsGenie, Access, Status Page, and Jira Work Management Scriptrunner, Assets. System and project level.
• Create complex Jira workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Create conditions, validators, and post functions; make changes to workflows, screens, fields, reports, and provide ongoing support for configuration maintenance.
• Create and manage users, groups, projects, and user permissions
• Create JQL queries, filters, dashboards, and reports.
• Establish and promote best practices for using Atlassian tools.
• Help guide and maintain the organization of data in Atlassian tools.
• Configure, manage, and enhance Atlassian tools, including native functionality as well as researching, testing, and implementing apps.
• Troubleshoot access and/or performance issues, engaging Atlassian and/or app vendor support when necessary.
• Implement and maintain third party applications/integrations from the Atlassian Marketplace.
• Manage backups and restores of Atlassian cloud data.
• Implement and maintain security best practices across all Atlassian products
• Design, test, and deploy changes to sandbox and production Jira environments.
• Manage Atlassian products releases and release tracks.
• Interact with Project Managers, Managers, Developers, Infrastructure Engineers, Practice Teams, Stakeholders, and other Administrators.
• Create, manage, support, and operate all administrative functions associated with the Atlassian products as outlined by the sponsoring practice team
• Create and maintain technical documentation
• Understand system architecture of upstream and downstream impacts when implementing solutions.
• Maintain a Customer Service-driven mindset and cultivate strong relationships with other teams.
• Follows best practices for change management and incident management
• Works independently with minimal supervision as well as in a team environment.
• Handles multiple projects with detail and organization.
• Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.
• Troubleshoot and Resolve issues as they arise with JIRA Projects and Confluence in coordination with other admins, partner teams, Atlassian premier support.

• 8+ years  of experience working with Atlassian products, preferably with Jira Cloud environments – Jira/Confluence administration.
• Proven track record with Atlassian installations, migrations, and upgrades.
• General knowledge of Microsoft Excel, Access, and PowerPoint skills.
• Experience in report writing tools.
• Experience working with Data Models.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must be customer service oriented.
• Must be flexible, proactive, and a self-starter.
• Exceptional interpersonal and communication skills.
• Proven experience as a problem solver.

 Our team is composed of experts in their fields who are passionate about delivering high-quality work and maintaining a positive work culture. We value innovation, teamwork, and personal growth. As an experienced Integration Engineer, you will have the opportunity to make a significant impact on our projects and contribute to the success of our organization. If you are ready to embrace exciting challenges and foster a culture of excellence, we encourage you to apply.

What do we offer:

• Work remotely from anywhere in the world, with a fully remote team, and enjoy a mutually agreed schedule that fits your needs. (Core US working hours) 
• Work primarily with US-based colleagues, providing you with the opportunity to collaborate with people from diverse backgrounds and skill sets.
• Use your skills and expertise to make a significant impact on the delivery of projects in our company
• Work in a supportive environment that values your contribution and provides you with the resources and training you need to grow in your career.
• Enjoy a 40-hour workweek that provides you with a healthy work-life balance, and the time to pursue your personal and professional goals outside of work.