Costumer support specialist

Talent space - devoted team for direct search and recruitment.

Our client - EUROPEAN MERCHANT BANK - contemporary bank with a human touch.

We combine the best face-to-face banking consultancy with the speed and flexibility that digital banking brings. Following our vision - Banking for Growth, EUROPEAN MERCHANT BANK will focus on delivering contemporary accessible financial products to SMEs, FinTechs & Entrepreneurs.

They are looking for a Customer support specialist to work in the Vilnius office.

Customer Support Specialist shall report functionally and be directly accountable to the Head of Local Sales.

Main duties and tasks are the following:

• Provide clear, accurate, and timely information for customers about bank products.

• Assist customers with account management, including balance inquiries, transaction history, and account maintenance.

• Communication with customers and collection of documents and necessary information for onboarding customers and for regular reviews.

• Organizing preparation of contracts for credit and other banking services with clients.

• Perform administration of borrowers monitoring their contractual obligations.

• Preparation of different reports assigned by head of sales unit.

• Forward upselling and cross-selling opportunities to the sales team.

• Assisting relationship managers in performing tasks related to lending processes.

• Manage information and ensure entering necessary data into databases of systems used in the Bank according to determined procedures or as instructed by head of local sales unit.

Qualifications:

· University degree in Economics, Business Administration, Accounting, Economics or related discipline,

· 1 year Experience experience in banking sector preferably in corporate lending area.

· Fluent in English and Lithuanian.

· Excellent communication skills, strong attention to detail.

· Team player, however able to work under minimal supervision and to multi-task.

· Proficient in MS Office.

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience, and requirements for the corresponding job function.

Salary range: starts at minimum 2400 EUR gross/monthly.

If this opportunity sounds like you, please get in contact with our Recruitment partner Talent Space by applying to jurga@talentspace.lt or getting in touch with Jurga Dabrilienė by phone +370 60420115 or through LinkedIn.

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience, and requirements for the corresponding job function.  Salary range: starts at minimum 2400 EUR gross/monthly).