Customer Service Supervisor with German - Prague

Help keep Europe smiling by leading a top-notch customer care team at a dental industry leader.

What will be your key responsibilities:

You can expect leading and mentoring a team of 6-8 members.
Find the best ways to secure and follow up on high standards of Customer Experience (phone calls coverage, backups, professional customer approach).
We will encourage you to identify improvement areas of all European processes and procedures linked to Customer Service, in line with the Head of Customer Care.
You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues).
Supervisors participate on stakeholders’ meetings to represent the CS organisation, and to collect and act on Customer Experience feedback.
You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.

What experience should you have:

Strong leadership skills with at least 3 years of experience in leading an international team, team-oriented personality, team playing
Proven successful experience of building and developing high-performing teams
Stress management, strong structure and goal orientation
Risk and project management driven by customer focus
Ability to build strategic work relationships and negotiate with internal and external customers
Efficient communication, provide constructive feedback, mentorship and coaching
Fluent level of English language
C2 level of German
Basic level of French or Italian is an advantage to cover Swiss operations

What do you get in return:

25 days of vacation
4 paid personal days
Meal vouchers
Hybrid work model
Contribution to wellness and leisure activities - Multisport and Edenred
Retirement plan contribution and life insurance
Language courses
Employee Assistance Program
Free consultations in mental health, legal and financial areas for you and your family members
Company discounts
Free parking in the office
Relocation support

I want to apply

Send offer to e-mail

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