IT Helpdesk Technician

Role je zaměřená na:

• každodenní řešení IT problémů uživatelů
• udržování funkčního pracovního prostředí (počítače, tiskárny, síť)
• podporu interních systémů

• Minimum 3 years of experience as an IT Technician or Support Engineer in a similar infrastructure, out of which minimum 2 years’ experience as IT Helpdesk Technician with:

                         o Operating System Windows 11 or higher desktop environment

                         o Office M365

                         o Software deployment and imaging deployment

                         o Antivirus programs and support

                         o Troubleshooting of printers and other peripherals

                         o Basic networking (TCP-IP) knowledge and skills

                         o Basic structural cabling infrastructure

• Possess a valid ITIL Certification (minimum Foundation level)
• Experience of 1 year in environments with more than 50 users.
• Good communication skills (spoken and written) in English. Required Level B2 of the Common European Framework of Reference for Languages.