NOC/SOC Manager

Responsibilities 

Operational Leadership

• Lead, manage, and mentor the NOC/SOC team, including shift planning, workload management, and performance reviews
•  Act as the escalation point for critical incidents and major outages
•  Ensure 24x7 monitoring coverage (if applicable) and adherence to operational SLAs and KPIs
• Foster a culture of accountability, continuous improvement, and operational excellence

Hands-On Technical Responsibilities

• Actively monitor infrastructure, applications, and security events using Grafana and integrated monitoring tools
• Analyze alerts, identify false positives, and fine-tune alerting thresholds and dashboards
• Perform incident triage, root cause analysis (RCA), and post-incident reviews
• Coordinate and execute incident response, including escalation to internal teams or third-party vendors
• Ensure accurate and timely incident documentation, reporting, and communication

Incident & Escalation Management

• Define and enforce incident severity levels and escalation procedures
• Ensure incidents are logged, tracked, escalated, and resolved within defined SLAs
• Lead Major Incident Management (MIM) calls and stakeholder communications
• Drive post-incident reviews and ensure corrective and preventive actions are implemented

Process, Tools & Best Practices

• Establish, document, and continuously improve NOC/SOC processes and runbooks
• Implement and maintain best practices aligned with ITIL, SRE, and SOC/NOC operational standards
• Optimize monitoring dashboards, alerting rules, and operational workflows
• Ensure compliance with internal policies, security standards, and audit requirements

Collaboration & Reporting

• Work closely with Infrastructure, Security, DevOps, and Application teams
• Provide regular operational reports on incidents, trends, MTTR, and system health
• Communicate clearly with technical and non-technical stakeholders

Required Qualifications & Experience

•  5+ years of experience in a NOC, SOC, or combined operations environment
• Proven experience in a leadership or managerial role
• Strong hands-on experience with Grafana monitoring and alerting
• Experience analyzing incident alerts and managing escalations
• Solid understanding of networking, systems, cloud, and/or security operations
• Experience with incident management frameworks (ITIL, SRE, or equivalent)
• Ability to work under pressure and manage multiple incidents simultaneously

Preferred Skills

• Experience with SIEM tools, log aggregation, or observability platforms
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Familiarity with automation and alert optimization
• Security operations experience (threat detection, response, vulnerability management)
• Certifications such as ITIL, CISSP, CISM, or similar

Our team is composed of experts in their fields who are passionate about delivering high-quality work and maintaining a positive work culture. We value innovation, teamwork, and personal growth. As an experienced NOC/ SOC Manager, you will have the opportunity to make a significant impact on our projects and contribute to the success of our organization. If you are ready to embrace exciting challenges and foster a culture of excellence, we encourage you to apply.

What do we offer:

• Work remotely from anywhere in the world, with a fully remote team, and enjoy a mutually agreed schedule that fits your needs. (Core US working hours) 
• Work primarily with US-based colleagues, providing you with the opportunity to collaborate with people from diverse backgrounds and skill sets.
• Use your skills and expertise to make a significant impact on the delivery of projects in our company
• Work in a supportive environment that values your contribution and provides you with the resources and training you need to grow in your career.
• Enjoy a 40-hour workweek that provides you with a healthy work-life balance, and the time to pursue your personal and professional goals outside of work.