NOC/SOC Manager

Responsibilities 

NOC Operations & Supervision

• Supervise daily NOC operations to ensure uninterrupted monitoring and support
• Provide technical and operational guidance to NOC analysts during shifts
• Ensure adherence to defined SLAs, SOPs, and escalation procedures
• Act as the primary escalation point for high-severity incidents during assigned shifts
• Support shift handovers with clear documentation and status updates

Hands-On Monitoring & Incident Management

• Actively monitor network, systems, and application health using Grafana dashboards
• Analyze alerts, validate incidents, and distinguish false positives from real events
• Perform initial triage and troubleshooting before escalation
• Escalate incidents to engineering, infrastructure, or vendor teams as required
• Track incidents through to resolution and confirm service restoration

Incident Handling & Escalation

• Classify incidents based on severity, impact, and urgency
• Ensure timely escalation and accurate communication during incidents
• Participate in Major Incident calls and provide real-time updates
• Ensure all incidents are logged, documented, and closed properly

Process Adherence & Best Practices

• Enforce NOC best practices, runbooks, and standard operating procedures
• Assist in maintaining and updating NOC documentation and playbooks
• Ensure alert thresholds, dashboards, and monitoring rules follow operational standards
• Promote proactive monitoring and alert hygiene to minimize noise and alert fatigue

Reporting & Continuous Improvement

• Provide shift reports, incident summaries, and operational metrics
• Identify recurring incidents and trends and escalate improvement recommendations
• Support root cause analysis (RCA) activities as required
• Participate in service reviews and operational improvement initiatives

Required Qualifications & Experience

•  5+ years of experience in a NOC, SOC, or combined operations environment
• Proven experience in a leadership or managerial role
• Strong hands-on experience with Grafana monitoring and alerting
• Experience analyzing incident alerts and managing escalations
• Solid understanding of networking, systems, cloud, and/or security operations
• Experience with incident management frameworks (ITIL, SRE, or equivalent)
• Ability to work under pressure and manage multiple incidents simultaneously

Preferred Skills

• Experience with SIEM tools, log aggregation, or observability platforms
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Familiarity with automation and alert optimization
• Security operations experience (threat detection, response, vulnerability management)
• Certifications such as ITIL, CISSP, CISM, or similar

Our team is composed of experts in their fields who are passionate about delivering high-quality work and maintaining a positive work culture. We value innovation, teamwork, and personal growth. As an experienced NOC Supervisor, you will have the opportunity to make a significant impact on our projects and contribute to the success of our organization. If you are ready to embrace exciting challenges and foster a culture of excellence, we encourage you to apply.

What do we offer:

• Work remotely from anywhere in the world, with a fully remote team, and enjoy a mutually agreed schedule that fits your needs. (Core US working hours) 
• Work primarily with US-based colleagues, providing you with the opportunity to collaborate with people from diverse backgrounds and skill sets.
• Use your skills and expertise to make a significant impact on the delivery of projects in our company
• Work in a supportive environment that values your contribution and provides you with the resources and training you need to grow in your career.
• Enjoy a 40-hour workweek that provides you with a healthy work-life balance, and the time to pursue your personal and professional goals outside of work.