Process and Quality Manager for ICS

• Lead and coordinate ICS-related activities for Customer Finance, Partnering and Local Sales processes from the nearshore setup.
• You identify measures with regard to process compliance • You identify quality risks and introduce solutions measures
• Act as a central functional contact for German Customer Finance / Partnering stakeholders regarding ICS process execution and control documentation.
• Maintain, review and further develop ICS control descriptions in the central ICS tool.
• Manage workstreams related to ICS process improvement, audit readiness, control documentation and process compliance. 

Must-have qualifications:

• University degree or completed vocational training combined with several years of professional experience in Process, Organization, or Quality Management.
• Strong understanding of business processes, process documentation, and quality management methods, including their practical application.
• Excellent analytical skills with the ability to independently structure and solve complex topics.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with operational teams, management, ICS experts, and auditors.
• Fluent German (mandatory) and very good English skills for documentation, audit communication, and international collaboration.
• Customer- and solution-oriented mindset, combined with a proactive, results-driven, and entrepreneurial approach.
• Strong interpersonal skills, quick comprehension, and the ability to rapidly familiarize yourself with new topics and environments.

Nice-to-have qualifications:

• Experience with Internal Control Systems (ICS), including ICS methodologies, tools, and audit-related activities.
• Experience in Customer Finance, Partnering, Local Sales, or Order-to-Cash (O2C) environments, including understanding of related process interdependencies.
• Experience in auditor communication, conflict management, moderation, and presentation of complex topics to diverse stakeholder groups.
• Experience in nearshore or shared-service environments.
• Accounting knowledge and the ability to translate complex interdependencies into clear and understandable concepts.

• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time