Process and Quality Manager for ICS

• Lead and coordinate ICS-related activities for Customer Finance, Partnering and Local Sales processes from the nearshore setup.
• You identify measures with regard to process compliance • You identify quality risks and introduce solutions measures
• Act as a central functional contact for German Customer Finance / Partnering stakeholders regarding ICS process execution and control documentation.
• Maintain, review and further develop ICS control descriptions in the central ICS tool.
• Manage workstreams related to ICS process improvement, audit readiness, control documentation and process compliance. 

Must-have qualifications:

• University degree or completed vocational training combined with several years of professional experience in Process, Organization, or Quality Management.
• Strong understanding of business processes, process documentation, and quality management methods, including their practical application.
• Excellent analytical skills with the ability to independently structure and solve complex topics.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with operational teams, management, ICS experts, and auditors.
• Fluent German (mandatory) and very good English skills for documentation, audit communication, and international collaboration.
• Customer- and solution-oriented mindset, combined with a proactive, results-driven, and entrepreneurial approach.
• Strong interpersonal skills, quick comprehension, and the ability to rapidly familiarize yourself with new topics and environments.

Nice-to-have qualifications:

• Experience with Internal Control Systems (ICS), including ICS methodologies, tools, and audit-related activities.
• Experience in Customer Finance, Partnering, Local Sales, or Order-to-Cash (O2C) environments, including understanding of related process interdependencies.
• Experience in auditor communication, conflict management, moderation, and presentation of complex topics to diverse stakeholder groups.
• Experience in nearshore or shared-service environments.
• Accounting knowledge and the ability to translate complex interdependencies into clear and understandable concepts.

• Annual Bonus (Variable Pay): In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% (expert positions).* 
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

* Available after successful completion of the probation period as defined in the employment contract.