Solution Architect voice/chatbots

Transform Customer Experiences with Intelligent Automation

Do you have a passion for cutting-edge technology and a drive to create exceptional customer experiences?
Play a pivotal role in shaping the future of customer service. Our mission: to turn customers into fans by providing personalized and precise support across all channels, anytime, through intelligent, best-in-class technology.

As a Solution Architect, you will be a key driver in designing, developing, and maintaining our next-generation speech applications, products, and services. Collaborating within agile teams, you'll deliver high-quality solutions that meet the evolving needs of our customers.
Specifically, you will:

• Architect and drive the development of a modular platform for bot development, solidifying Deutsche Telekom's position as a service leader.
• Evaluate and champion the integration of new and emerging technologies, acting as a thought leader and sparring partner.
• Create compelling demos to showcase architectural concepts and future visions.
• Assume architectural ownership and responsibility within the SAFe framework.

What You'll Bring:

• Extensive experience in IT solution architecture and development for customer-focused projects.
• Proven ability to apply Domain Driven Design principles and model IT architectures based on business requirements.
• Deep understanding of Cloud technologies, SOA, Microservices, REST APIs, and CI/CD pipelines.
• Significant experience building service bots, including voice enablement. Knowledge of service bot architecture and operations is highly desirable.
• Familiarity with Genesys and/or Sprinklr platforms is a plus.
• Excellent communication skills to effectively articulate complex technical concepts.
• A collaborative mindset with a willingness to take ownership and demonstrate strong leadership skills.
• Experience working in Agile teams, ideally with SAFe architect experience.