Support Engineer (two-shift work)

You wil:

• Have an opportunity to get in touch with the latest technologies for Cloud and on-premise solutions. 
• Work on technical issues at customer deployments 
• Be in daily contact with Customer and Partner IT technicians via phone/chat/e-mail and using remote access to work within customers environment 
• Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems. 
• Collect feedback from customers and provide it to the development team and management 
• You will be a part of Support and Services organizations, working closely with our Project Managers and also with technical consultants and software engineers. 

We need:

• Excellent communicative skills, able to find compromise solutions, be representative in front of customers
• Proven customer service skills
• Be creative to find workarounds and solutions for the customers, reporting defects and problems
• Understanding of the Product lifecycle and future direction for the supported products
• Strong communication skills (written and verbal) in English
• Strong knowledge of Linux operating systems
• Understanding of voice communication technologies is a plus
• Understanding of SQL
• Good (better native) Czech or Slovak
• Passion for new technologies and learning
• Availability to work on two-shifts scheme. 

You get:

• Creative environment with a strong sense of ownership, living agile
• Flexible home-office policy
• Flexible working hours – based on agreement with the team
• Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
• Open and transparent environment
• Competitive salary
• Team events – company breakfasts, teambuilding
• Budget for training and conferences, internal knowledge share sessions 
• Focus time – dedicated time for education, experiments, etc. 
• Company benefits