Team Lead and Domain Expert for Credit & Collection

• Lead, develop and motivate a high-performing team. • Drive employee engagement, performance management, coaching and career development.
• Manage recruitment, onboarding, talent development and succession planning activities.
• Foster a collaborative and customer-focused team culture.
• Support knowledge transfer and capability development across the organization.
• Act as the primary escalation point for employee-related and operational topics.
• Act as the Subject Matter Expert for Credit Risk Management, Fraud Prevention, Payments and Collection Management processes.
• Coordinate complex requirements across Risk Management, Fraud Management, Collection Management, Finance, Commercial, Legal, Compliance and IT stakeholders.
• Provide expert guidance on operational, process, risk and regulatory topics.
• Support the development and implementation of new business solutions, process improvements and service enhancements.
• Advise stakeholders on operational risks, compliance requirements and business impacts.
• Identify process, operational and risk-related weaknesses and initiate corrective actions where required.
• Serve as the escalation point for complex customer, partner, risk, payment or collection-related issues.
• Identify and implement process optimization, automation and digitalization opportunities.
• Drive continuous improvement, governance, quality and compliance initiatives.
• Define and monitor process, quality and risk KPIs.
• Build and maintain strong relationships with business partners and stakeholders across Deutsche Telekom organizations.
• Act as an interface between business and technical teams.
• Lead or support projects, transformations and process improvement initiatives. 

• Bachelor's or Master's degree in Business Administration, Finance, Economics, Business Informatics, Risk Management, Law or a comparable field.
• Equivalent professional experience combined with strong expertise in Credit Risk, Fraud Management, Payments, Collections or Customer Finance may be considered. Experience
• Several years of experience in Credit Risk Management, Fraud Management, Collection Management, Payment Processing, Customer Finance, Order-to-Cash or Shared Services.
• Proven experience in team leadership, people management or functional leadership.
• Experience coordinating cross-functional stakeholders and managing complex business requirements.
• Experience with process improvement, governance, quality management and transformation initiatives.
• Experience working with data, KPIs and performance management.
• Experience within telecommunications, financial services or eCommerce environments is advantageous.
• Fluent German and English.
• Strong leadership, coaching and mentoring skills.
• Deep understanding of Credit Risk, Fraud Prevention, Payments and Collection Management processes.
• Extensive experience in coordinating complex tasks involving interdisciplinary teams.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication and presentation abilities.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Understanding of governance, compliance, risk management and quality management principles.
• Customer-focused, results-oriented and accountable.
• High degree of ownership, resilience and continuous improvement mindset

• Annual Bonus (Variable Pay): In accordance with the employer’s remuneration policy, employees are eligible for an annual bonus of up to 15% of their annual total cash, subject to achieving 100% of the performance criteria defined by the employer.*  
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

* Available after successful completion of the probation period as defined in the employment contract.