Advertisers Support for Facebook with Hebrew (m/f) + VISA SUPPORT

As an Advertisers Support, you will support Facebook and Instagram advertisers, helping them to grow in an innovative and fast-paced environment. 

>> Advertisers and agencies contact Facebook to request post-sales assistance and/or troubleshooting guidance using this service. 

>> Your main purpose is to improve the Facebook advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features.

As a member of our Facebook team, you will assist customers after they bought ads placements or used Facebook/Instagram products. You will be part of a motivated and multilingual support team.

How will your day look like?

• Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Hebrew and English;
  
• Provide pre and post-sales support for all self-service products;
  
• Provide product and tool support to improve clients’ experience;
  
• Identify trends and solve problems facing multiple SMB clients.
  

>> Fluent in Hebrew

>> Level B2+ in English

>> Social skills (patience, friendliness, ability to listen, etc.)

• Airport pick-up and administrative help with registration in Portugal

• Reimbursement of flight expenses after 9 months

• Yearly paid flight to home destination

• Visa support

• Accommodation in one of our shared company apartments

• Free Portuguese classes, water sports activities, soft trekking, and much more