Application administrator - Windows workstations

We are a dynamic and enthusiastic team, known for our hard work, camaraderie, and ability to achieve results. With a diverse range of skills and backgrounds, we pride ourselves on being a creative force. Whether we're brainstorming ideas, solving complex problems, or tackling challenges head-on, we approach each task with enthusiasm and determination.

The primary focus of this role is to address workplace issues while also handling Level 2 tasks such as deploying OS images, product development, bug fixing, and process automation.

What will be your key responsibilities:

  • Conceptualize, design, and develop new products based on existing services and customer needs.
  • Provide support to various types of workplace clients throughout the entire product lifecycle, including second-level support activities.
  • Liaise with clients to address workplace problems promptly.
  • Assess and resolve client issues efficiently.
  • Document and report bugs and errors to the development team.
  • Create logs, documentation, and knowledge base articles containing solution information.
  • Contribute to the development and enhancement of workplace client products.
  • Participate in the creation and improvement of automated processes or scripts for proactive issue resolution.

What experience should you have:

  • Possess strong knowledge of operating systems, including Windows 11, drivers, BIOS, networking, and client virtualization.
  • Understand support processes and security measures.
  • Have at least a B2 level proficiency in English, with knowledge of German being advantageous.

What do you get in return:

We believe in maintaining a balance between work and personal life. Our extensive work-life balance portfolio includes over 25 different benefits, focusing on financial well-being, learning and development, health and sports, and family and work-life balance. These benefits aim to enhance the personal and professional lives of our employees, providing them with the freedom to reconcile work, career growth, private life, and individual lifestyle.

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