Leading a team of AR Cash Apps Specialists.
Control and post incoming payments received from customers through various payment methods (bank transfers, checks, direct debits, credit cards) to the Accounts Receivable ledger and allocate them to the relevant customer accounts and invoices in accordance with customer remittance advice details.
Identify and process short payments/ deductions made by the customer based on remittances.
Process approved refund requests, write-off requests and adjustment journals to the bad debt provision.
Reconcile Accounts Receivable ledger accounts with sub ledger accounts.
Analyze customer accounts and monitor list of open balances, delayed payments and other divergences.
Interact with division personnel (finance, sales, customer care, department heads, etc.) to receive payment advice for unallocated incoming payments, to resolve invoice discrepancies and to discuss other routine customer process-related matters.
Support and train more junior colleagues.
Come up with and drive new improvement opportunities.
Ensure 100% compliance of your team with internal guidelines and processes.
Provide all request support documentation to audit timely.
Ensure 100% compliance of your direct reports with established KPIs.
Actively support projects which involve your department.
Lead by example.
Execute performance reviews and give feedback for all direct reports at least twice a year. Support and guide your team with their development goals.
Support your manager with ad hoc tasks. Provide regular feedback of the team's performance and any potential risks related to the cash posting or reporting.